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Headwater Reviews

Displaying all 1,497 reviews

Trusted Customer

Feefo Verified

10 years ago

I found it very frustrating that the payment had to be done by phone. There were questions of which I should have been forewarned as I was booking for several people.

Lisa

Headwater

10 years ago

Dear Valued Customer,Thank you for taking the time to write in with your feedback, we were sorry to read of your frustration with the payment process. We do have a number of ways our customers can pay for their holidays including - web payments, bank transfers, cheques and via a credit or debit card over the phone. We are sorry if this was not clear to you at the time of processing your payment. Despite your frustration, it was great to see you had an enjoyable holiday overall. We would like to thank you for choosing Headwater this winter and look forward to welcoming you on another of our holidays in the future.
Kind regards,
Headwater Customer Service team

Trusted Customer

Feefo Verified

10 years ago

Luxury with a friendly feel

The staff at headwater were very helpful, researching various travel options for us and advising us on the best way forward. The travel packs arrived in good time and were comprehensive.

Trusted Customer

Feefo Verified

10 years ago

Activity holidays with style.

A good range of premium level, activity holidays in great locations. Friendly and informative staff. If you have a specific need, they do their best to accommodate it and make reductions to your...

Trusted Customer

Feefo Verified

10 years ago

Excellent service but don't expect to pay the brochure air-inclusive prices

I have used Headwater several times and know my way around their holiday offerings. So it is not difficult for me to book what I have chosen from their website. Once again I found the booking process...

Jens Tholstrup

Feefo Verified

Oxford, UK

10 years ago

What Jens Tholstrup said about Headwater:

well chosen route with clear instructions and good maps. Very helpful representative. Hotels were fine. Good quality bikes in good condition. we will likely use Headwater for future holidays and...

Trusted Customer

Feefo Verified

10 years ago

A memorable introduction to the Algarve

This walking holiday ('A Walk in the Algarve') was well-organized and planned so as to give participants a range of experience in varied landscapes across the Algarve. The two guides were...

Trusted Customer

Feefo Verified

10 years ago

Great travel agent

Responsive to email and phone contact. Have a good understanding of what people need from their cross country ski holidays.

Trusted Customer

Feefo Verified

10 years ago

A very good experience.

Headwater merely act as an agent for the hotel. They booked the holiday satisfactorily but the extra for the flights was very much more than I could book direct. When I pointed this out to them they...

Feefo Verified

10 years ago

What J said about Headwater:

Headwater service disappointing

I wrote to them with some comments, constructive, never had the courtesy of a reply Or an acknowledgement.

Lisa

Headwater

10 years ago

Dear Valued Customer, Thank you for taking the time to complete our Feefo questionnaire and for the additional comments you provided separately. Please be assured, we review all of the feedback we receive and use this information to ensure we continue to deliver the high standard, quality holidays our customers have come to enjoy. We would like to thank you for travelling with Headwater this winter and look forward to welcoming you on another of our holidays in the future.Kind regards, Headwater Customer Service team.

Trusted Customer

Headwater Verified

10 years ago