Thanks for leaving us feedback. I have checked your order and can see that this has been resolved.
Rhian
TC
Trusted Customer
9 years ago
I contacted flowers direct about the flowers and they apologised and gave me a full refund immediately couldn't ask for a better service thank you very much and I will be getting my flowers from them again thank you.
Flowers were lovely on arrival but all dead less than two days later
Customer Service Team
Flowers Direct
9 years ago
Hello
Thank you for your feedback. I am so sorry to hear that the flowers did not last as long as they should have. Our items containing roses are guaranteed for 5 days from the date of delivery. Unfortunately, as we are now out of the guarantee I am unable to look into this for you. Please accept my apologies once again.
Rhian
TC
Trusted Customer
9 years ago
So despite the flowers only lasting less than two days which is well within the 5 day guarantee no action will be taken. Shocking customer service, won't be using this company again and will also advise my friends and family not too either, absolutely rubbish !
You have confused this. My brother in Canada sent my mother Shirley and I some tulips. We are NOT the purchasers. You are still sending emails to the wrong people. Philip Castleton of Toronto -...
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Customer Service Team
Flowers Direct
9 years ago
Good Morning
I have had a look into this and can see that the customer made an error when placing the order online and entered your details as the customer and recipient. I have removed your email and address from our marketing list, however please be advised this can take up to 30 days to be completed. I believe my colleague has also sent you an email with regards to this.
Send a simple, yet stunning gift with Flowers Direct. We have beautiful bouquets starting from £25 with FREE delivery which will delight your recipient – or your money back.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Send a simple, yet stunning gift with Flowers Direct. We have beautiful bouquets starting from £25 with FREE delivery which will delight your recipient – or your money back.
