Flowers were delivered a day late, despite reassurance from a customer service rep on the phone that they would arrive on the ordered day,
Flowers Direct
Flowers Direct
14 years ago
I am sorry to learn of the late arrival of your order. It seems that delivery was moved to the Wednesday, due to the Monday Bank Holiday. The item ordered is from our courier range, which are normally available for a Tuesday delivery, however this was not possible on the date requested. You should have been informed of this at the time, and so if you weren't, we apologise. If you would like your deliery charge refunded by means of apology, please email us at customerservice@flowersdirect.co.uk
When I have spoken to family members who have received the flower's from your company. They have only positive things to tell me, they have never been dissappointed in the selection of flowers that...
Did not get delivered on the Saturday as requested although this date was available for delivery according to their web site. The flowers did not arrive until the following Thursday. They were...
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Flowers Direct
Flowers Direct
14 years ago
I am sorry to learn of the late arrival of your gift. Please be assured that all items are dispatched good time for delivery on requested dates. However, the item ordered is from our Postal range, and so with the thousands of orders we send out to them a week, we sometimes encounter late or failed deliveries. We do advise online that these items cannot be guaranteed for delivery on requested dates. Please accept our apologies for any upset caused. If you would like us to refund your delivery charge, please email us at customerservice@flowersdirect.co.uk
Had to make contact several times to chase unkept promises and still await delivery charge refund. See relevent e'mails. Have actually ordered again as was happy with remedial action if only they had...
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Flowers Direct
Flowers Direct
14 years ago
I am sorry to learn of your disappointment with our service. It seems that my colleague entered your repalcement incorrectly on our system, and it was not dispatched. When we were made aware of this error, a replacement with chocolates was arranged for the following day. I can confirm that your delivery charge refund has now been arranged, which may take 3-5 working days, and I am sorry to the length of time taken to resolve this for you.
Send a simple, yet stunning gift with Flowers Direct. We have beautiful bouquets starting from £25 with FREE delivery which will delight your recipient – or your money back.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Send a simple, yet stunning gift with Flowers Direct. We have beautiful bouquets starting from £25 with FREE delivery which will delight your recipient – or your money back.
