Prompt confirmation of my order and delivered on the date requested.
Flowers Direct
Flowers Direct
15 years ago
We are sorry to learn that your order did not last as long as expected. Please contact us on customerservice@flowersdirect.co.uk to resolve this issue.
Very disappointed with the service I got on this delivery, as I have been told that not only were the flowers just left outside the front door as there was no one in, there was no card left - so had...
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Flowers Direct
Flowers Direct
15 years ago
Please accept our apologies for any inconvenience caused. We do ask our florists to obtain signatures for delivery, rather than leaving them outside. This is because we have encountered orders going missing in the past, and so it is the delivery person's responsibility to ensure delivery is successful. Should any items go missing, we are happy to replace or refund your order.
I have used your company for many years and the last two orders deleivery was made late afternoon which took the suprise away on both occassions. I will order one more time and if the order is not...
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Flowers Direct
Flowers Direct
15 years ago
I am sorry to learn of your disappointment with out service. Please be aware that our deliveries take place between 8am and 6pm, sometimes 8pm under extreme circumstances. We cannot guarantee delivery times, except for funeral orders, and can only apologise for any inconvenience caused.
Only one criticism, the flowers were left on the door step and no one in the house heard the bell ring. they were not found until someone left the house
Flowers arrived the day after it said on the confirmation but when I telephoned I was told this was normal. I would have thought they would have arrived on the day as stated on the confirmation.
Flowers Direct
Flowers Direct
15 years ago
I am sorry to learn of the late arrival of your gift. Please be assured that all items are dispatched good time for delivery on requested dates. However, the item ordered is from our Postal range, and so with the thousands of orders we send out to them a week, we sometimes encounter late or failed deliveries. We do advise online that these items cannot be guaranteed for delivery on requested dates. Please accept our apologies for any upset caused.
Send a simple, yet stunning gift with Flowers Direct. We have beautiful bouquets starting from £25 with FREE delivery which will delight your recipient – or your money back.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Send a simple, yet stunning gift with Flowers Direct. We have beautiful bouquets starting from £25 with FREE delivery which will delight your recipient – or your money back.
