The flowers were tired and petals were taken off the roses. Some of the flowers were thrown away and much of the greenery was slimey.
I rang and complained on 27 May and spoke to 2 individuals. I...
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Flowers Direct
Flowers Direct
15 years ago
I am sorry to learn of the poor quality gift that was received. Having looked at your details, I can confirm that a replacement bouquet with complimentary chocolates has been arranged, and is due for arrival today with our apologies. Please do not hesitate to contact us, should you have any further queries.
I am sorry to learn of your disappointment with your order. Please be aware that different florists have different stock availability, and sometimes items can vary to the pictures shown online. We do advise online that items are subject to availability, and we apologise for any disappointment caused.
I have always had excellent service, unfortunatley on my last order I had to call customer services (who were very good and dealt with my query very quickly) as whilst placing my order I could not...
flowers were terrible. Sent email to Flowerdirect advising them of issue. They have not bothered to respond.
Flowers Direct
Flowers Direct
15 years ago
I am sorry to learn of your disappointment with your order. Having looked in our inboxes, I have only been able to locate an email from you with an unsubscribe request, and not to do with your order. Please contact us on customerservice@flowersdirect.co.uk so that we can investigate this for you.
The flowers were delivered on time and were good, (a birthday present).
BUT The online ordering was difficult because the site kept returning to a previous page or back to continue shopping during...
Order process was fine, its the end product that has let them down
Flowers Direct
Flowers Direct
15 years ago
We are sorry to learn that your order did not last as long as expected. Certainly the flowers included should have lasted around 7 days, and so for this we apologise. Please contact us at customerservice@flowersdirect.co.uk to resolve this issue.
Send a simple, yet stunning gift with Flowers Direct. We have beautiful bouquets starting from £25 with FREE delivery which will delight your recipient – or your money back.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Send a simple, yet stunning gift with Flowers Direct. We have beautiful bouquets starting from £25 with FREE delivery which will delight your recipient – or your money back.
