Customer service team are polite, friendly, happy to resolve quires in short time.
Angela
Distant Journeys
7 months ago
Thanks for taking the time to review the team, really pleased your found us to be polite, friendly and we were able to resolve your queries in a short space of time. Warm regards, Distant Journeys
I have traveled with DJ before and my experience prompted me to return to them to book a very special holiday. They did not disappoint and were again professional polite well informed and friendly
Angela
Distant Journeys
7 months ago
Thanks for coming back to us as we really do value your custom and are glad you have had another good experience when booking with us. Warm regards, Distant Journeys
Customer service was 5 star , the girls I felt with were so helpful , would highly recommend
Angela
Distant Journeys
7 months ago
Excellent news, so pleased our ladies were helpful and we look forward to hearing all about your tour. Thanks for choosing us, Warm regards, Distant Journeys
Excellent service and great to see the actual brochure quoted price is what you pay great itinerary
Angela
Distant Journeys
7 months ago
Great news, thanks for taking the time to acknowledge the service we have provided. Look forward to hearing all about your experience and thanks again for the 5 star review. Warm regards, Distant Journeys
Date of purchase: 12/01/2026
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Trusted Customer
Feefo Verified
7 months ago
I spent ages trying to get through to the office on the phone though when I finally did they were very pleasant and efficient
Angela
Distant Journeys
7 months ago
We apologise for the shortfall in service. We are experiencing high call volumes at the moment and are doing everything within our power to get back to everyone as your calls are important to us. Really glad that you found us pleasant and efficient when you reached us, Warm regards, Distant Journeys
Trusted Customer
7 months ago
Thanks for your response. I know I was trying to call you on the busiest week of the year for holiday bookings and I did get through eventually. Can’t wait to go to China in May!
Angela
Distant Journeys
7 months ago
We cant wait to take you there, thanks for understanding and enjoy every minute. Two of our colleagues have been and said it was the best experience so I'm sure it will be fantastic. Warm Regards, Distant Journeys
Distant Journeys are a pleasure to book with. Always polite, helpful, patient and friendly.
Angela
Distant Journeys
7 months ago
Thank you for taking the time to review our service, we appreciate your kind comments, We would always aim to be polite, helpful, patient and friendly as we truly value your custom. Warm regards, Distant Journeys
Wrong trip. Booked to visit Japan & not South Africa.. The latter was last year and I've responded to a survey on that one.
Delay in being able to book. After this above note, not sure if I've...
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Angela
Distant Journeys
7 months ago
Thanks for allowing us the opportunity to talk with you. We are glad you raised this and we have been able to fix to avoid further confusion. Thanks again for your custom, we really do appreciate it. Warm Regards, Angela Fowler, Customer Operations Manager
Prompt response and good information given with clarity. Looking forward to getting the full detailed schedule vefore leaving on our adventure.
Andrew S
Distant Journeys
7 months ago
Thank you very much for your kind feedback, we’re delighted to hear that our staff provided you with a great booking experience, this is exactly the kind of customer service we pride ourselves on. Wishing you an incredible journey on your Very Best of South Africa tour.
Warmest regards,
Andy - Distant Journeys
Date of purchase: 23/12/2025
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Fiona Witts
Feefo Verified
8 months ago
What Fiona Witts said about Distant Journeys:
Always prompt in answering the phone. Knowledgeable and helpful staff with excellent communication skills
Andrew S
Distant Journeys
7 months ago
Thank you very much for your kind feedback, we’re delighted to hear that our staff provided you with a great booking experience, this is exactly the kind of customer service we pride ourselves on. We hope that you enjoyed your recent tour to New Zealand with us and hope to have the pleasure of your company again in the near future.
Warmest regards,
Andy - Distant Journeys
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
