Thank you for your feedback, we are delighted to hear that you have had a pleasant experience with us. We are looking forward to upholding this same level of service throughout your experience. Warmest Regards, Distant Journeys
They could be more proactive in the post holiday customer services. We had numerous problems at the start of our holiday which necessitated several calls/emails to the UK. On our return no one...
This will be our 6th holiday with D.J. I think this speaks for its self
Rebecca Flinn
Distant Journeys
1 year ago
Amazing1 Thank you so much for your feedback and thank you for choosing us for the sixth time! We truly do appreciate your custom. Warmest Regards, Distant Journeys.
Date of purchase: 14/04/2025
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Crawford Henderson
Feefo Verified
1 year ago
What Crawford Henderson said about Distant Journeys:
Knowledgable personnel able to answer questions always polite explained what happens next good service
Rebecca Flinn
Distant Journeys
1 year ago
Thank you for your feedback. We look forward to maintaining this level of service throughout your entire experience with us. Thank you again, Distant Journeys!
Date of purchase: 11/04/2025
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Trusted Customer
Feefo Verified
1 year ago
Enquiry was dealt with quickly and efficiently. Email came promptly. Able to book holiday with ease. Very pleasant staff.
Rebecca Flinn
Distant Journeys
1 year ago
Thank you for your feedback! It is great to hear of the great service you have received so far, we look forward to upholding this high level of service throughout your holiday. Warmest Regards, Distant Journeys
Booking was easy and options well explained. Bit disappointed I had to contact them when the confirmation didn't arrive within the timescale I was told.
Rebecca Flinn
Distant Journeys
1 year ago
Thank you for your feedback, we are delighted that you found booking was easy and that all your options were explained. We apologies in the delay in receiving your quotation and itinerary, we have recently updated our processes to help ensure there are no errors in the quotation you receive. We truly appreciate your patience whilst the Reservation Team implement these changes. We'd like to assure you that moving forwards we expect to provide all further information in a timely manner. Thank you, Distant Journeys.
Excellent service and very helpful and knowledgeable when booking our holiday with them to Australia and New Zealand .
Rebecca Flinn
Distant Journeys
1 year ago
Thank you for your feedback on your Australia and New Zealand, we are delighted to hear that you had such a positive experience and we hope you chose to travel with us again soon. Warmest Regards, Distant Journeys
Friendly and helpful staff on the end of the phone.
Rebecca Flinn
Distant Journeys
1 year ago
Thank you for your 5-star review and feedback. This is exactly the level of service we aim to provide so we are delighted you felt that way. Warmest Regards, Distant Journeys
Improve their customer care …. Ok when I’m giving a positive review very poor when I gave a negative review?
Angela
Distant Journeys
1 year ago
We are truly sorry for the delay in our response. We have been advised the customer experience manager, Angela Fowler is dealing with it and has responded to you today. Warmest regards Distant Journeys
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
