Dear Michelle, thank you for the feedback. The rug you ordered was on a 3-4 week lead-time as it was not in stock at the time of your order. Unfortunately Pappelina did not send out our order before their Summer break factory closure in July which has put all shipments back at least a week. We did send you an email 2 weeks ago to advise you of this delay and that it would not be sent until early August which is the case. They are due to ship to us now on 4th August. We can only apologise for the delay. Kind regards.
Date of purchase: 03/07/2016
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Trusted Customer
Stockport
9 years ago
What Trusted Customer said about Cloudberry Living Ltd:
An excellent service and Steve Daley was extremely helpful and efficient offering help and advise.
Product reviews
Steve
Cloudberry Living Ltd
9 years ago
Dear Peter, thank you for your valued feedback and order, we do try and help with all queries where possible and glad the advice made you purchase easier. Best, Cloudberry Living.
Date of purchase: 04/06/2016
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Trusted Customer
Yorkshire
9 years ago
What Trusted Customer said about Cloudberry Living Ltd:
Emailed them because i had seen a Duvet cover on their website but they didnt have the size i wanted. They emailed me back and said that they could order me one and it would take 2-3 weeks as it was...
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Product reviews
Date of purchase: 28/06/2016
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Trusted Customer
London
9 years ago
What Trusted Customer said about Cloudberry Living Ltd:
Excellent customer service, great communication, easy to buy from & fantastic products to choose from.
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