Service is friendly. Website good. Delivery fast. Helpful in sending me instructions on dismantling it. However the service on refunding wasn't great. After I returned it, I didn't hear anything...
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ChairOffice
ChairOffice
10 years ago
Thank you for your review. I am pleased that you found the service friendly. With regards to the refund I apologies as we were waiting for the couriers to return the chair back to us for inspection and as stated on the website this does take 7-10 days. We refunded as soon as we returned the chair back but will look into this re the communication.
Jamie Welch
Chair arrived without the 8 M6x18 washers. I called the company and they sent out a pack of washers which were the wrong size. I have again informed the company and am still awaiting the delivery...
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ChairOffice
ChairOffice
10 years ago
Thank you for your review and I would like to apologise for the missing washers. As reported to you the whole batch had been sent in from the last container and all the washers were missing. Sadly as these are made specifically for this chair we are having to have them sent to us from abroad. As soon as we receive them we will dispatch to you and as discus cussed we are happy to supply an alternative chair if preferred.
Jamie Welch
The item has not been relieved! Called to ask when it will be delivered to find it has been left in a safe place? Still looking for the chair, no card put through door to say where it is!!!
ChairOffice
ChairOffice
10 years ago
Thank you for your review. I have looked into this and it was delivered into your goods in department at your work place. We contacted the couriers and were advised that this is where all deliveries are made for your company.
Jamie Welch
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