How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Celebrity Cruises Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Displaying all 9,479 reviews

Trusted Customer

Feefo Verified

6 days ago

Excellent, from boarding to disembarking it was a pleasure to be aboard. Pleasant helpful engaging staff

Celebrity Cruises

3 days ago

Thank you for your wonderful feedback. We are delighted to hear that you had an excellent experience from boarding to disembarkation and that our staff were pleasant, helpful, and engaging. Thank you for choosing Celebrity Cruises. We look forward to welcoming you onboard again soon.

PETER LONGWORTH

Feefo Verified

GBR

7 days ago

What PETER LONGWORTH said about Celebrity Cruises:

Early days

Booked ok but was wrong dates so rebooked and waiting on deposit from cancillation. Tryed phoning the numbers but no success. Still to early to to say wether I would recommend to a friend. Hope I do.

Celebrity Cruises

3 days ago

Hello Peter, t hank you for your feedback. We are sorry to hear that you are still waiting for your refund and that you have been unable to get in contact with our team. We will forward your concerns to the relevant team and request that they reach out to you directly to provide further assistance. Alternatively, you can contact our Customer Service team directly on 0344 493 2043 or by email at customerserviceuk@celebritycruises.com. Thank you for your patience, and we apologise for any inconvenience caused.

KAREN BIRAM

Feefo Verified

7 days ago

What KAREN BIRAM said about Celebrity Cruises:

Excellent Cruise

All very efficient friendly staff. Even though they work very hard & long hours.

Celebrity Cruises

3 days ago

Thank you for your feedback, Karen, and for acknowledging the effort and hard work of our onboard team in helping to ensure a smooth and enjoyable sailing experience. We truly appreciate you choosing Celebrity Cruises, and we look forward to welcoming you onboard again in the near future.

Trusted Customer

Feefo Verified

7 days ago

Captain Club involvement and BLC application. Long winded process.

Took time to navigate a difficult upgrade that was appreciated.

Celebrity Cruises

7 days ago

Thank you for your feedback. We appreciate your patience throughout the booking process involving your Captain’s Club benefits and BLC application. While we understand the process may have been lengthy, we're pleased to hear that the upgrade was successfully resolved and appreciated. Thank you for recognising the effort involved, and thank you for choosing Celebrity Cruises.

MICHAEL ALLDEN

Feefo Verified

8 days ago

What MICHAEL ALLDEN said about Celebrity Cruises:

Excellent service

Excellent service from the vast majority of the crew.

Celebrity Cruises

7 days ago

Thank you so much for your feedback, Michael.

Trusted Customer

Feefo Verified

8 days ago

Simple process - but beware the Yo-Yo pricing strategies

Buying add ons from Celebrity is easy enough in terms of process. A couple of clicks and a credit card do the trick. What is LESS easy is trying to keep track of their yo-yo pricing for packages and...

Celebrity Cruises

7 days ago

Thank you for taking the time to share your feedback. We're pleased to hear that you found the process of purchasing add-ons straightforward. However, we're sorry to learn of your frustration regarding the pricing and promotional structure. We understand how frequent price changes and limited-time offers can create confusion when planning and purchasing extras. Your comments regarding pricing transparency have been noted and will be shared with the appropriate teams for review. We appreciate your honest feedback and thank you for choosing Celebrity Cruises.

HAYLEY NORMAN

Feefo Verified

8 days ago

Celebrity Cruises

8 days ago

Thank you for rating our service 5 stars, Hayley!

Trusted Customer

Feefo Verified

8 days ago

Great customer services, couldn’t fault booking process

Celebrity Cruises

8 days ago

Thank you for your feedback, we look forward to welcoming you onboard.

ALAN SMITH

Feefo Verified

9 days ago

What ALAN SMITH said about Celebrity Cruises:

Claire was excellent knowledgeable and informative and found the right cruise 🚢 for us.

Celebrity Cruises

8 days ago

Thank you for your feedback, Alan and for sharing such kind words about Claire. We look forward to welcoming you onboard!

NICOLA WARD

Feefo Verified

9 days ago

What NICOLA WARD said about Celebrity Cruises:

easy to use

Celebrity Cruises

8 days ago

Thank you for your feedback, Nicola. We look forward to welcoming you onboard.

Not received a review invite?

Feefo Trusted Service Awards

Our independent awards recognise the top brands for customer service. Winners are decided based on the ratings they receive from their customers.

What are Trusted Service Awards

Why trust Feefo reviews?

Learn more about Feefo