Caterkwik Reviews

Many thanks for your feedback and thanks for your custom over the last decade.  We're genuinely sorry to see you go. Regarding the delivery charges, all things considered our pricing is well known to be as competitive as anyone out there. As a result, we do sometimes work to tight margins and are unable to absorb additional courier fees. In this instance we did quote the delivery prior to the order being placed and the price for the (delivered) product remains extremely competitive.  We understand Northern Ireland is part of the United Kingdom but we do state to "mainland" UK when referring to delivery. However, if you can point out where we have "free to the UK" I will make sure that this is amended.  We are working towards clarifying any additional delivery charges for deliveries outside the couriers' standard delivery zones on the website in the near future. Thanks again for your feedback, should you wish to give us another try we would welcome the opportunity to redouble our efforts to prove our competitiveness to you.           

Many thanks for taking the time to leave your review. Regarding the error with the accessory. A rare mistake but absolutely, we agree, this incorrect information has caused unnecessary and avoidable inconvenience. We apologise sincerely. As we do for the communication issues you experienced while attempting to contact a member of our team who had left us. We have reviewed how these problems were created and corrected them. Regarding the postcode provided for the return. I have checked the full returns address on the Uropa Distribution (Nisbets Trade Division) website and the email that was sent and can confirm it was provided to you correctly. Unfortunately, I do not know why there has been a problem with Royal Mail’s delivery. However, I have ensured that the refund has been processed. We apologise again for the inconvenience, understand and regret that we have lost a valued customer but we have used your welcome feedback constructively. Thank you.