They conducted themselves in a very professional manner
albeit was the first order and the goods were delivered to the Invoice address
this was an oversight on our behalf and no reflection on...
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Lily
Caterkwik
8 years ago
Thank you for your feedback, i am glad this has been sorted efficiently.
Excellent customer support and very speedy delivery
Lily
Caterkwik
8 years ago
Thank you, we aim to offer excellent customer service.
Product reviews
Date of purchase: 05/05/2018
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TC
Trusted Customer
8 years ago
What Trusted Customer said about Caterkwik:
Don't advise goods are in stock, take payment for said goods, then advise that goods are not in stock & take 8+ workings days to refund.
Steve
Caterkwik
8 years ago
Thank you for the feedback. We certainly appreciate and apologise for the frustration. We checked the goods were in stock when processing the proforma. Unfortunately the stock situation had changed for part of your order when it was processed. We looked long and hard for alternatives but understand you wished to cancel the whole order. The bank holiday did extend the time taken to process the refund and we have identified where we can speed things up here in future. We are very sorry for the delay.
TC
Trusted Customer
8 years ago
We only wished to cancel the items you couldn't supply not the whole order. this was cancelled Friday 04.05.18 PM, monies returned 17.05.18, even allowing for BH, this is still 7+ working days!
Steve
Caterkwik
8 years ago
Following on from our discussion. Many thanks for your time today. Thanks also for the feedback. The points raised will be addressed.
Date of purchase: 02/05/2018
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TC
Trusted Customer
8 years ago
What Trusted Customer said about Caterkwik:
had to phone 3 times to get my invoice sent
Steve
Caterkwik
8 years ago
Following on from our discussion I would like to reiterate our apologies and thank you kindly for your time today.
I was pleased with the price, but very disappointed when it came to delivery. I read, at the foot of the page, free next day delivery; order before 4pm. I ordered at 10am, but was told delivery...
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Product reviews
Lily
Caterkwik
8 years ago
That's great, glad you like the machine.
Date of purchase: 09/05/2018
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Trusted Customer
8 years ago
Very responsive and helpful re email queries. Haven't yet received the goods so not sure how they are going to work.
Lily
Caterkwik
8 years ago
Thank you, we pride ourselves in getting back to customers as soon as possible and hope you enjoy the equipment.
Needed a thin long unit due to a narrow operating area, the blizzard fitted that order. Chris was more than helpful and secured the unit and held the delivery till the unit was needed. The delivery...
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Holly
Caterkwik
8 years ago
Thank you for your feedback. Glad to hear Chris was able to provide you with a long thin unit to fit into your narrow operating area and delivered it right when you needed it.
The sales and after sales teams were very good in their customer services roles. The both dealt wit a minor issue very efficiently and I would recommend Cater-Kwik to any prospective customers
Holly
Caterkwik
8 years ago
Thank you for your review. We try our best to ensure that ordering with us is as easy as possible and in if anything does go wrong we fix it efficiently.
Caterkwik is a catering equipment supplier committed to combining outstanding customer service with the best prices online. Our service lines are open 7 days a week 8:00am to 8:00pm. Established in 1994, over 20,000 products and fast flexible delivery options Caterkwik are THE one stop shop for all your catering equipment requirements.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Caterkwik is a catering equipment supplier committed to combining outstanding customer service with the best prices online. Our service lines are open 7 days a week 8:00am to 8:00pm. Established in 1994, over 20,000 products and fast flexible delivery options Caterkwik are THE one stop shop for all your catering equipment requirements.