Ordered a refurbished item and was assured that it was fully functional. While shipping I was told it was not. They refunded the amount to me but the whole experience was a hassle. The sales rep was...
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Steve
Caterkwik
7 years ago
Dear Sir, we apologise sincerely for the issue. The machine had indeed been used as an emergency parts donor to another in the field. Your order unfortunately overlapped prior to the machine being removed from sale. We've reviewed our systems and taken steps to speed up this process (i.e. immediately) so that the situation can not happen again. Thank you for your valued feedback.
Date of purchase: 15/05/2019
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TC
Trusted Customer
7 years ago
What Trusted Customer said about Caterkwik:
Efficient and quick
Amanda
Caterkwik
7 years ago
Short and sweet! Thanks so much for leaving us a 5 star review!
Product reviews
Date of purchase: 14/05/2019
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Trusted Customer
7 years ago
Great service promo and what we needed in stock
Amanda
Caterkwik
7 years ago
So glad to hear it! Thank you for taking the time to leave us a review :)
Since installing the boiler last week it has been making very loud noises when drawing in water, i have reported this twice to the service line but have just told 'boilers are supposed to make...
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Steve
Caterkwik
7 years ago
Sincere apologies. I have asked our Service Manager to look into this right away.
TC
Trusted Customer
7 years ago
the issue has now been resolved thanks
Product reviews
Date of purchase: 16/05/2019
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Trusted Customer
7 years ago
Helpful, speedy and courteous staff!
Amanda
Caterkwik
7 years ago
Thanks for leaving us such a nice review! We're so glad you're happy with our service! :)
Caterkwik is a catering equipment supplier committed to combining outstanding customer service with the best prices online. Our service lines are open 7 days a week 8:00am to 8:00pm. Established in 1994, over 20,000 products and fast flexible delivery options Caterkwik are THE one stop shop for all your catering equipment requirements.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Caterkwik is a catering equipment supplier committed to combining outstanding customer service with the best prices online. Our service lines are open 7 days a week 8:00am to 8:00pm. Established in 1994, over 20,000 products and fast flexible delivery options Caterkwik are THE one stop shop for all your catering equipment requirements.