Through The Wall Post Box | Built in the wall postbox | Cast iron wall post

We explained to the customer that the post boxes are not fully rain proof, however, we offered to send a replacement back door or issue a partial refund. The customer refused both options and then placed this review. We are unsure as to what more we could offer as we offered to replace the part he was having issues with. They wanted to speak to Management on the phone, however, they are not always available which is why we have other members of our team that take phone calls. They are always available to reach through email which we explained to the customer. After all this, the customer is now accepting a partial refund that we originally offered.

Hi Mr Anderson, Apologies to hear that you have received a faulty product. All of our post boxes are checked before dispatch so it sounds and looks like yours was damaged in transit. We are always happy to replace faulty products, we have searched our emails to see if you had contacted us about it and we cannot find anything. Please send us an email on support@castinstyle.co.uk and we will be more than happy to help you out with this. Many thanks, Cast in Style