Couldn't see if the order had been submitted, tried to check with someone in the chat and no one replied.
CartridgeMonkey.com
CartridgeMonkey.com
12 years ago
Thank you for taking the time to speak with me regarding the feedback you left on our website.
I was really sorry to hear that you tried to contact us by our live chat function, however no one picked up your chat. We have been experiencing high chat volumes recently; it is very possible that you may have contacted us during one of our peak times. We always endeavour to respond to our customers as soon as possible, however it is clear that on this occasion we did not get to you quickly enough.
In relation to your ink cartridge, I have arranged for a replacement to be sent to you. This will arrive tomorrow. We like all of our customers to be completely happy with the products they purchase from us, I am sure that you will be very happy with the replacement product we have sent you.
I am glad that this matter has been resolved for you, and that you were happy with the follow up care received from CartridgeMonkey.
Kind Regards
Geri
CartridgeMonkey Customer Care Team
Product reviews
Date of purchase: 10/03/2014
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Trusted Customer
12 years ago
Delivered quickly as promised.
Date of purchase: 18/03/2014
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Trusted Customer
12 years ago
I think the service is excellent. Fast delivery
Product reviews
Date of purchase: 18/03/2014
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Trusted Customer
12 years ago
Very good
Product reviews
Date of purchase: 17/03/2014
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Trusted Customer
12 years ago
Always good value and excellent usually next day free delivery.
Product reviews
Date of purchase: 16/03/2014
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Trusted Customer
12 years ago
Service was excellent - quick but not sure about product.
Thank you for taking the time to leave your feedback.
Please be assured that we check our prices on a daily basis, to ensure we give best value for money to our customers. To help save money, make sure you sign up to our mailing list, as we regularly post special offers and promotions to our customers, to give the maximum savings.
Kind regards
Geri
CartridgeMonkey Customer Care Team
Launched in 2003 CartridgeMonkey has become the best loved supplier of printer cartridges in the UK. We Provide great value, low cost cartridges and pride ourselves on fantastic customer care that you can rely on.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Launched in 2003 CartridgeMonkey has become the best loved supplier of printer cartridges in the UK. We Provide great value, low cost cartridges and pride ourselves on fantastic customer care that you can rely on.