Got off to a bad start due to Christmas holidays but this was corrected by a superb toner cartridge provided by another company on behalf of Cartridge Monkey. I will do business again if I get the...
My mid December order came in dribs and draps but I am still outstanding a new black cartridge. I have sent 3 No emails to them but not one reply.
CartridgeMonkey.com
CartridgeMonkey.com
11 years ago
Hello, my name is Lou. Thank you for taking the time to leave feedback on our website and speaking with me today.
I am sorry to hear you received your order in multiple deliveries. Sadly the ink you ordered we have had problems with stock. As your order was on back order it takes priority and when we have had some in stock we dispatch the colours immediately.
In regards to the missing black I have sent out a replacement ink and this will arrive tomorrow on a super fast delivery service.
Once again I am so sorry for any inconvenience caused, it was lovely speaking with you today and I truly hope to hear from you soon. If you would like to discuss this further you are welcome to call us on 0845 365 6666, we would be more than happy to help.
Lou
Cartridge Monkey
0845 365 6666
Trusted Customer
11 years ago
I received a call from Lou at Cartridge Monkey and she explained what may have caused the delay in delivery of my recent order. Stock shortages and Christmas traffic seemed to be the main culprits.She apologized and said that I would receive the balance of my order ASAP. I have now taken delivery of the outstanding item. I accept the explanation and I'm glad this matter was resolved amicably. I will continue to get my printer cartridges from Cartridge Monkey.
I am not so pleased with your delivery service since it has been changed from the Royal Mail to a courier. Previously delivery was always the next day and now several days can occur and we have to...
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CartridgeMonkey.com
CartridgeMonkey.com
11 years ago
Hello, my name is Lou. Thank you for taking the time to speak with me today.
Firstly, it was a great pleasure speaking with you today. From our chat I understand why Royal Mail is more convenient as opposed to a signed for courier delivery as you can not stay in your house all day due to other commitments. As I explained we hold stock in a number of different locations and depending were the stock is available will determine the delivery service used.
I am delighted to hear that you will shop with us again. Next time you come to order please call me on 0845 365 6666 and I can will try to send it via the warehouse who uses Royal Mail.
Lou
Cartridge Monkey
0845 365 6666
Launched in 2003 CartridgeMonkey has become the best loved supplier of printer cartridges in the UK. We Provide great value, low cost cartridges and pride ourselves on fantastic customer care that you can rely on.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Launched in 2003 CartridgeMonkey has become the best loved supplier of printer cartridges in the UK. We Provide great value, low cost cartridges and pride ourselves on fantastic customer care that you can rely on.