Ordered and told it would be next day delivery but didn't get it till a day later.
CartridgeMonkey.com
CartridgeMonkey.com
11 years ago
Thank you for taking the time to leave feedback on your website regarding your recent order.
I am so sorry to hear the order didn't arrive the next day as expected. It appears there was an issue with stock levels when you ordered and the warehouse didn't make us aware at Head office.
We pride ourselves on super fast delivery and try really hard to inform customers immediately if there has been any problems. Sorry you weren't notified of the delay.
Genuinely I hope you will be shopping with us again, please accept the voucher I emailed you as a good will gesture towards you next order with us. I am certain you will not have the same problems.
If you would like to discuss this with me further please contact me on 0845 365 6666, I would like to hear from you.
Lou
Cartridge Monkey
0845 365 6666
My recent order, costing (£72.00), was delivered to the wrong address despite the correct address showing, in block capitals, 3 times on the relevant literature. I also recevied an invoice that was...
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CartridgeMonkey.com
CartridgeMonkey.com
11 years ago
Thank you for taking the time to speak with me today.
I am very sorry to hear you had problems with your recent order with us. I am glad to hear the Customer Service team came into action and managed to resolve the delivery problem immediately for you.
I am truly happy to hear you will be shopping with us again and you wont be going elsewhere for your toner needs. Please remember you are always welcome to call us on 0845 365 6666, we would be more than happy to help.
Lou
Cartridge Monkey
0845 365 6666
Trusted Customer
11 years ago
Wonderful Lou finally got my problem sorted out. I thank her for her time and patience spent on the phone with me. In hindsight perhaps I was a bit premature with my comments and I fully retract same. I will of course keep using cartridge monkey thanks to the pleasing treatment I received from Lou.
Launched in 2003 CartridgeMonkey has become the best loved supplier of printer cartridges in the UK. We Provide great value, low cost cartridges and pride ourselves on fantastic customer care that you can rely on.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Launched in 2003 CartridgeMonkey has become the best loved supplier of printer cartridges in the UK. We Provide great value, low cost cartridges and pride ourselves on fantastic customer care that you can rely on.