Black ink cartridge does not work. CartridgeMonkey contacted, asked me to confirm that it was the black ink that was faulty and have not replied to any emails since.
CartridgeMonkey.com
CartridgeMonkey.com
11 years ago
Thank you for taking the time to speak with me earlier today.
I am so sorry we had not replied to your previous email, please let me stress this is not the usual standard of service for us, as we pride ourselves on the 24 hour response time we keep.
In regards to the black ink cartridge, I have arranged an immediate replacement for you which will arrive tomorrow. Please can you discard of the faulty ink as safely as you can.
Once again, I am so sorry for any inconvenience caused, if you need any further help please feel free to contact me on 0845 365 6666, I would love to hear from you again.
Lou
Cartridge Monkey
0845 365 6666
Trusted Customer
11 years ago
Lou from CartridgeMonkey phoned me today to explain that it had been an oversight on the companies part (email had gotten lost somewhere in the system)
Very efficient at getting a replacement out to me for tomorrow :)
Date of purchase: 04/05/2015
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Trusted Customer
11 years ago
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Launched in 2003 CartridgeMonkey has become the best loved supplier of printer cartridges in the UK. We Provide great value, low cost cartridges and pride ourselves on fantastic customer care that you can rely on.