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Waltons Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Trusted Customer

9 years ago

Good website, easy to order and select delivery. Friendly staff and would happily recommend.

Waltons Garden Buildings

Waltons

9 years ago

We are delighted to hear that you found our staff friendly and that you would happily recommend our services. Thank you for your great review. Kindest regards Georgia - Waltons team

Product reviews

Date of purchase: 23/10/2016

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Trusted Customer

9 years ago

You can go onto the Internet, place an order for a shed to be delivered…

You can go onto the Internet, place an order for a shed to be delivered and receive it a day or two later. Second time I've purchased from you. Delivery paid extra and at 7am it was outside the...

Waltons Garden Buildings

Waltons

9 years ago

Thank you very much for your lovely feedback, I'm glad you are happy with your new Helios summerhouse and I hope your daughters enjoy their new playroom for many years to come. Kindest regards Mike - Waltons Team

Product reviews

Date of purchase: 23/10/2016

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Trusted Customer

9 years ago

Excellent and fast service. No problems there.

Waltons Garden Buildings

Waltons

9 years ago

Thank you very much for your great feedback, I hope you enjoy your new Skylight shed for many years to come. Kindest regards Mike - Waltons Team

Product reviews

Waltons Garden Buildings

Waltons

9 years ago

Thank you for your great feedback, we have a range of free standing shelving units available on our website which are more suited to the plastic and metal shed ranges. Our Skylight buildings are designed and tested to withstand high levels of wind but if you do have any issues please don't hesitate to give us a call on 0800 029 1000 or via e-mail to service@waltons.co.uk, thank you again. Kindest regards Mike - Waltons Team

Date of purchase: 23/10/2016

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Trusted Customer

9 years ago

Delivery arrived at 6.45 am !!!

Waltons Garden Buildings

Waltons

9 years ago

Thank you very much for your feedback and taking my call just now. Our deliveries are 7.00am - 7.00pm, so apologies again for the slightly early arrival. As agreed I will arrange for a set of replacement doors and felt to be sent out to you shortly. I will also send another copy of the installation instructions - please ensure these are followed when you fit the new doors. If you do require any further help, please don't hesitate to contact me on 0800 029 1000 or via email to service@waltons.co.uk, thank you again. Kindest regards Rob - Waltons Team

Product reviews

Date of purchase: 19/10/2016

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Trusted Customer

9 years ago

Delivery excellent however some facia panels were warped upon arrival. I emailed Waltons over 3…

Delivery excellent however some facia panels were warped upon arrival. I emailed Waltons over 3 weeks ago but have not heard back from them.

Waltons Garden Buildings

Waltons

9 years ago

Thank you very much for your feedback and for taking my call just now. I’m really sorry you didn’t receive a reply to your e-mails, I have checked all of our e-mail inboxes and unfortunately it doesn’t seem like we have received your messages they may have gone into a no-reply inbox. I’m glad that I have managed to arrange for the replacement fascias to be sent out for you shortly and I hope you enjoy your new contemporary summer house for many years to come. Thank you again, Kindest regards Mike - Waltons Team

Product reviews

Date of purchase: 09/10/2016

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Trusted Customer

9 years ago

Call centre failed to inform me that next day delivery would only apply if order…

Call centre failed to inform me that next day delivery would only apply if order placed before 1.30 pm. I waited in all day unaware of this information. Eventually received shed 3 days later.

Waltons Garden Buildings

Waltons

9 years ago

Thank you very much for your feedback, I'm really sorry that the cut off times for next day delivery weren't made clear during your call. I'm glad that you are happy with your new Skylight shed, thank you again. Kindest regards Mike - Waltons Team

Product reviews

Date of purchase: 16/10/2016

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Trusted Customer

9 years ago

Delivery was bad - nobody called prior to delivery and item was left outside property…

Delivery was bad - nobody called prior to delivery and item was left outside property and although there was somebody in house, no contact was made. Complained to company and they said that they...

Waltons Garden Buildings

Waltons

9 years ago

Thank you very much for your feedback, I’m really sorry that your new storage chest was delivered to you without the driver making prior contact, this has been investigated internally and we will endeavour to make sure this doesn’t happen again going forward. I have tried to call you on the number provided on your account but couldn’t leave a message, if you would like to call me back on 0800 029 1000 or via e-mail to service@waltons.co.uk I will try to assist as much as possible. Kindest regards Mike – Waltons Team

Product reviews

Date of purchase: 20/10/2016

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Trusted Customer

9 years ago

Excellent service, ordering was easy , you can choose delivery date, and delivery man was…

Excellent service, ordering was easy , you can choose delivery date, and delivery man was very helpful

Waltons Garden Buildings

Waltons

9 years ago

I am very pleased that you found the service received to be excellent and I am glad our delivery driver was very helpful. Kindest regards, Kirstie - Waltons Team

Product reviews

Date of purchase: 21/10/2016

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Trusted Customer

9 years ago

very helpful service and advice from your office staff. Shed delivered in good time.

Waltons Garden Buildings

Waltons

9 years ago

It is great to know that you rate the service received from Waltons as very helpful and I am glad you were pleased with the delivery lead time also. Thank you for your positive feedback. Kindest regards, Kirstie - Waltons Team

Product reviews

Date of purchase: 20/10/2016

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Trusted Customer

9 years ago

Shed arrived on time, delivery man was very courteous and placed the shed exactly where…

Shed arrived on time, delivery man was very courteous and placed the shed exactly where I wanted it.

Waltons Garden Buildings

Waltons

9 years ago

I am so pleased to know that you are happy with the standard of service received and I would like to thank you for taking the time to provide us with your feedback. Kindest regards, Kirstie - Waltons Team

Product reviews

Date of purchase: 20/10/2016

0

Waltons Reviews

12 x 7 Pressure Treated Pent ShedMore reviews of this product (6)View product websiteShed is exactly as described, was easy to assemble using the instructions and helpful video on the website.

Waltons 8 x 8 Helios SummerhouseView product websitePurchased for a playroom for my daughters toys lovely design spaceious easy to assemble sturdy and secure locks.

Waltons 6 x 12 Green Skylight Plastic Shed - Free Floor!More reviews of this product (9)View product websiteShed is flimsy. Difficult to hang things inside. Moves a bit when windy.

10 x 8 Waltons Contemporary Summerhouse with Side ShedView product websiteI emailed Waltons with a couple of small issues but have yet to receive a reply

4 x 3 Waltons Wooden Garden Storage ChestMore reviews of this product (7)View product website

8 x 6 Waltons Overlap Apex Wooden Shed DDView product websiteExcellent again, every panel good quality, all present, with no damage, fitted together perfectly!, my only gripe would be plastic for windows is far too thin, I have mine in an exposed position so...Read more

8 x 6 Waltons Groundsman Tongue and Groove Apex Garden ShedMore reviews of this product (5)View product websiteExcellent product, great value for money and easy to erect. Thank you.

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