Had a few challenges placing the order and agreeing the delivery day, once past that it was good.
Waltons Garden Buildings
Waltons
9 years ago
Thank you for your review and taking the time to speak with me earlier, please accept my apologies for the initial issues surrounding delivery. I am glad that you were pleased with the service you received and thank you for your feedback.
Kindest regards,
Kirstie - Waltons Team
Product reviews
Waltons Garden Buildings
Waltons
9 years ago
Thank you very much for your feedback, I am sorry that the assembly was not as straightforward as you anticipated and I am pleased to know you are happy overall now your new overlap shed has been erected.
Kindest regards,
Kirstie - Waltons Team
I am pleased that you are happy with the delivery service provided and thank you for you feedback.
Kindest regards,
Kirstie - Waltons Team
Product reviews
Waltons Garden Buildings
Waltons
9 years ago
We strive to ensure assembly is straightforward for our customers and I am glad you found this to be the case and that you are happy with the quality of your overlap shed.
Kindest regards,
Kirstie - Waltons Team
Delighted with high standard of customer service when it came to re-arranging delivery slot.
Waltons Garden Buildings
Waltons
9 years ago
It is wonderful that you are delighted with the high standard of customer service you have received from Waltons and I thank you for taking the time to provide your great review.
Kindest regards,
Kirstie - Waltons Team
Product reviews
Waltons Garden Buildings
Waltons
9 years ago
I am so pleased to know that the quality of your purchase actually exceeded your expectations. It is always lovely to hear from happy customers! Thank you again.
Kindest regards,
Kirstie - Waltons Team
I am thrilled to know you are happy with both the quality and delivery service, which is what we are always striving to achieve.
Kindest regards,
Kirstie - Waltons Team
Product reviews
Waltons Garden Buildings
Waltons
9 years ago
It is fantastic that you are happy with the overlap shed you have purchased. Thank you for your great review!
Kindest regards,
Kirstie - Waltons Team
Easily purchased on line with enough useful product information to enable us to decide if the shed was what we wanted.
Waltons Garden Buildings
Waltons
9 years ago
I am delighted that you found our website to be informative and easy to use and I thank you for the positive feedback!
Kindest regards,
Kirstie - Waltons Team
Product reviews
Waltons Garden Buildings
Waltons
9 years ago
It is wonderful to know you are pleased with your overlap shed, the delivery service and the fact that assembly of the item was easy to do.
Kindest regards,
Kirstie - Waltons Team
Thank you for your review and for taking my call earlier. I'm sorry that you have experienced issues with your new Groundsman building. As discussed, I will await your images, once received we will be able to resolve your issues as quickly and efficiently as possible.
Kindest regards,
Kirstie - Waltons Team
delivery to pavement does not help a 73 year old to put unit in the right place on their own
Waltons Garden Buildings
Waltons
9 years ago
Thank you for your feedback,
We pride ourselves on having helpful delivery drivers so I'm disappointed that you are not entirely satisfied with the service you have received. The delivery service we provide is advertised as kerbside only, but our drivers do offer as much assistance as they can. I can see from our records that the driver was able to deliver the smaller parts into the back garden as requested and delivered the larger parts to the side of the property, as agreed with yourself, in readiness of the fitting team's arrival. This was due to him being unable to manoeuvre the larger components because of the trellis on your property. We are sorry for any inconvenience caused.
Kindest regards,
Kirstie - Waltons Team
the garge arrived quickly and the courier was exceptionally helpful
Waltons Garden Buildings
Waltons
9 years ago
It is terrific to know that you are happy with the quick delivery time and the helpful courier. Thank you so much for your great feedback!
Kindest regards,
Kirstie - Waltons Team
Product reviews
Waltons Garden Buildings
Waltons
9 years ago
I am glad that you are happy with your metal shed and that assembly has been straightforward so far.
Kindest regards,
Kirstie - Waltons Team
I ordered the product in August, and they charged my Credit Card. They first told me a delivery date in the future, which was then changed to 24 October, because, they said, the manufacturer had sent...
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Waltons Garden Buildings
Waltons
9 years ago
Thank you very much for your feedback and taking my call earlier,
I’m really sorry that you have experienced some issues with your recent Metal shed order. We did have an issue with our supplier which meant we were delivered incorrect parts, this has now been resolved and I’m sorry for the inconvenience this has caused you. As agreed I have refunded the extra delivery charge you incurred due to the split shipment which will be in your account in the next few days.
If you do have any further issues at all please don’t hesitate to call us on 0800 029 1000 or via email to service@waltons.co.uk and we will assist you straight away, thank you again.
Kindest regards
Mike – Waltons Team
When I rang to order the shed, the person on the phone was very helpful and the shed arrived very promptly during the time schedule. I was concerned as it stated that items are only dropped kerbside...
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Waltons Garden Buildings
Waltons
9 years ago
I am very pleased to know that you are happy with the service you have received from Waltons. It is a kerbside delivery service as standard but we will always do our best to accommodate the needs of our customers and I am glad your needs were met on this occasion.
Kindest regards,
Kirstie - Waltons Team
Trusted Customer
9 years ago
Following my earlier comments about the shed itself, I just thought there should have been a piece of "wood" running alongside the roof felt on either side. It wasn't included so I close my comments.
Product reviews
Waltons Garden Buildings
Waltons
9 years ago
I am glad that you are happy with your shiplap shed overall. There are two eaves frames that run the length of the roof boards on either side and two fascia boards front and back. If you have any queries regarding these please call on 0800 029 1000 or email us at service@waltons.co.uk
Kindest regards,
Kirstie - Waltons Team
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Choose from our huge range of Garden Sheds to Buy Online & get FREE Delivery to UK Mainland & Cheap Prices from Walton Garden Buildings - The UK's Largest Manufactuer of Garden Buildings.