How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Waltons Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Trusted Customer

9 years ago

my order was for a shed & FIXING KIT. The order was delivered over 2…

my order was for a shed & FIXING KIT. The order was delivered over 2 days. The fixing kit looked as though it was a customer return. The fixing pack looked as though it had been it had been cut open...

Waltons Garden Buildings

Waltons

9 years ago

Good morning, Thank you very much for your review and for taking my call earlier, please accept my apologies again for the error in communication and any inconvenience caused thereafter. Now that we have determined your concerns surrounding the anchor kit rather than the fixing kit, I have been able to reorder this for you. This will arrive within a couple of working days and should you have any further queries, please do not hesitate to contact me again on 0800 029 1000 or via service@waltons.co.uk. Thank you again for your feedback and have a happy new year. Kindest regards Kirstie – Waltons Team

Product reviews

Date of purchase: 02/12/2016

0

Trusted Customer

9 years ago

Brilliant service most satisfied with my workshop

Waltons Garden Buildings

Waltons

9 years ago

I am delighted to know that you are happy with the high standard of service you have received from Waltons and that you do not feel this could have been any better. We really appreciate you taking the time to inform us of this. Kindest regards, Kirstie - Waltons Team

Product reviews

Date of purchase: 28/11/2016

0

Trusted Customer

9 years ago

Received a courteous response to my complaint after writing to the company but the problems…

Received a courteous response to my complaint after writing to the company but the problems will remain.

Waltons Garden Buildings

Waltons

9 years ago

Thank you very much for your feedback and taking my call previously and again earlier today, I’m really sorry that you are still experiencing issues with your overlap building. I have arranged for the replacement parts to be delivered to you in the new year as discussed, hopefully these new parts will resolve the problems you have had. I hope you have a great Christmas and I will speak to you in the new year, Kindest regards Mike - Waltons

Trusted Customer

9 years ago

I have already been in contact regarding the overall poor quality of the shed purchased from you this year but have a further problem. I entered the shed yesterday and found everything feeling clammy and damp. There was no actual water but when I touched the chipboard roofing, which looked rather dark in colour, my hand came away wet. I can only assume that the cheap quality asphalt is allowing damp to seep through. I have expensive garden equipment and electric tools stored, also a large quantity of laminate flooring intended for future use. These things will of course be damaged by dampness constantly infiltrating during the winter. Please contact me after Christmas..

Product reviews

Date of purchase: 28/08/2016

0

Trusted Customer

9 years ago

verygood

Waltons Garden Buildings

Waltons

9 years ago

Thank you very much for your review! I hope you enjoy your new Helios summer house for many years to come. Kindest regards Mike - Waltons Team

Product reviews

Date of purchase: 11/11/2016

0

Trusted Customer

9 years ago

Great service delivered as requested delivery man excellent could not have been more helpful

Waltons Garden Buildings

Waltons

9 years ago

Thank you very much for your great feedback, it's brilliant to hear that you are happy with your new building and I hope you have a great Christmas, Kindest regards Mike - Waltons Team

Product reviews

Date of purchase: 29/11/2016

0

Trusted Customer

9 years ago

Overall pleased .

Waltons Garden Buildings

Waltons

9 years ago

Thank you very much for your feedback and for taking my call a moment ago, as discussed I will arrange for replacement cover strips to be sent out for you in the year. Our delivery team will be in touch to get you a suitable date. Thank you again and have a great Christmas, Kindest regards Mike - Waltons Team

Product reviews

Date of purchase: 23/11/2016

0

Trusted Customer

9 years ago

Really prompt delivery

Waltons Garden Buildings

Waltons

9 years ago

Thank you very much for your great review, I hope you enjoy your new shed for many years to come, Kindest regards Mike - Waltons Team

Product reviews

Date of purchase: 29/11/2016

0

Trusted Customer

9 years ago

Very happy, great service.

Waltons Garden Buildings

Waltons

9 years ago

Thank you very much for your great review, I hope you have a lovely Christmas! Kindest regards Mike - Waltons Team

Product reviews

Date of purchase: 29/11/2016

0

Trusted Customer

9 years ago

Excellent costumer service with delivery team with a last minuet address change, the lady i…

Excellent costumer service with delivery team with a last minuet address change, the lady i spoke to was polite,friendly and reassuring that my information will be passed onto the delivery driver...

Waltons Reviews

7ft 5 x 2ft 7 Waltons Pale Eucalyptus Easy Build Pent Metal ShedMore reviews of this product (4)View product website

20 x 10 Waltons Groundsman Tongue and Groove Apex Modular WorkshopMore reviews of this product (14)View product websiteBrilliant service couldnt be better,

8 x 8 Overlap Apex Wooden Garden ShedMore reviews of this product (20)View product websiteIn addition to my original discussion regarding the very poor quality if the product I am now finding that despite treating them the doors will not close due to damp weather.and the asphalt roofing...Read more

Waltons 10 x 8 Helios SummerhouseView product website10

8 x 6 Waltons Overlap Apex Wooden Shed DDView product websitegood value for money easy to put up

12 x 8 Pressure Treated Pent ShedMore reviews of this product (33)View product websiteI think the roof & floor could be a little stronger , and a couple of the cover strip I could not use as they were warped out of shape , however I'm was pleased with the product .

Waltons 6 x 12 Green Skylight Plastic Shed - Free Floor!More reviews of this product (9)View product websiteBit fiddly to erect and some small screws missing but managed to use some that I already had. When erected seems fairly strong and stable. Definitely needs 2 people to erect.

7 x 5 Waltons Honeypot Poppy Tower Wooden Playhouse with SlideMore reviews of this product (18)View product websiteGreat playhouse

Waltons Honeypot Honeysuckle Wooden PlayhouseMore reviews of this product (29)View product websiteExcellent quality, easy assembly for 1 person , according to my son. I am100% sure my granddaughter will love her playhouse with a few xtras to make it girly.

How are Feefo reviews collected?

Who can leave a Feefo review?

How do we verify reviews?

How do we deal with fake reviews?