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Waltons Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Trusted Customer

9 years ago

Service from Waltons was fine, but the delivery was poor -instead of next day delivery it took three working days and several increasingly annoyed phone calls before it finally arrived.

Waltons

9 years ago

Good afternoon,

Please accept my apologies for the issue surrounding the delivery. Your item was sent out via courier and this will be investigated to try and prevent this occurring again in the future. I am glad you are happy with the service you received from Waltons though and I thank you for taking the time to provide us with your positive feedback.

Kindest regards,

Kirstie - Waltons Team

Product reviews

Date of purchase: 12/04/2017

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Trusted Customer

9 years ago

What Trusted Customer said about Waltons:

good service good quality

good service delivery spot on easy to work with pleasant staff helpfull

Waltons

9 years ago

Good afternoon,

I am pleased to know that you found the service provided to be of a good standard with helpful staff. Thank you for your positive review.

Kindest regards,

Kirstie - Waltons Team

Product reviews

Date of purchase: 12/04/2017

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Trusted Customer

Tonyrefail

9 years ago

What Trusted Customer said about Waltons:

First rate customer service and delivery service.

Waltons

9 years ago

Good afternoon,

I am glad you found the customer service provided to be first rate and I thank you for the great review.

Kindest regards,

Kirstie - Waltons Team

Product reviews

Date of purchase: 12/04/2017

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Trusted Customer

9 years ago

What Trusted Customer said about Waltons:

Poor after sales service spoilt good quality product

Good quality building but experience was spoiled by some short floor bearers, originally delivered in error, taking over two weeks to be replaced. Two weeks and three delivery promises missed, I...

Waltons

9 years ago

Good afternoon,
Thank you so much for your feedback, please accept my apologies for the issues you have experienced with your order. I have tried to call and have sent you an email which I hope you will be able to pick up later. If you need any further assistance at all, please do not hesitate to contact us again on either 0800 029 1000 or service@waltons.co.uk. Thank you again for your feedback.
Kindest regards,
Kirstie - Waltons Team

Product reviews

Date of purchase: 16/04/2017

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Trusted Customer

Newcastle upon Tyne

9 years ago

What Trusted Customer said about Waltons:

Excellent

Excellent quality shed, really sturdy build quality, Great price, excellent delivery service. Very happy!

Waltons

9 years ago

Good afternoon,

I am pleased that you are happy with the standard of service you have received and the quality of your building is good value for money. Thank you for your wonderful feedback, it is much appreciated.

Kindest regards,

Kirstie - Waltons Team

Product reviews

Date of purchase: 18/03/2017

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Trusted Customer

9 years ago

What Trusted Customer said about Waltons:

Excellent !!!

I ordered a shed on the weekend, had it delivered on the Thursday, arrived at 7am which was fine, the delivery driver was so polite and helpful, took it all into the garden for me, stacked it neatly...

Waltons

9 years ago

Good afternoon,

I am glad to know that you are happy with the service received, in particular, the helpful delivery driver. I am glad he was able to the extra mile to ensure customer satisfaction and I appreciate you taking the time to provide us with your feedback.

Kindest regards,

Kirstie - Waltons Team

Product reviews

Date of purchase: 16/04/2017

0

Trusted Customer

9 years ago

order over a bank holiday for next day delivery and it was not quite clear when order would arrive

Waltons

9 years ago

Good afternoon,
Thank you very much for your feedback and for taking my call earlier please accept my apologies again for any confusion surrounding the expected delivery date over the bank holiday. It's great to hear that you are happy with your new skylight shed,
Thank you for your feedback.
Kindest regards,
Kirstie - Waltons Team

Product reviews

Date of purchase: 16/04/2017

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Trusted Customer

9 years ago

What Trusted Customer said about Waltons:

Extremely helpful . except at the very last hurdle they failed not sure what part of the business let them down but I am sure it was only a non communication with us that caused the confusion

Waltons

9 years ago

Good afternoon,

I am glad that you are happy with the level of service received overall and I than k you for taking the time to offer your feedback as we are always striving to make improvements where necessary.

Kindest regards,

Kirstie - Waltons Team

Product reviews

Date of purchase: 09/04/2017

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Trusted Customer

9 years ago

What Trusted Customer said about Waltons:

Great Quality & Service

Super quick delivery, ordered on Sunday night and had it delivered the following Saturday to North East Scotland! Really pleased with the quality of the summerhouse for the money I paid. Would have...

Waltons

9 years ago

Good afternoon,

I am delighted to know that you would be happy to recommend both Waltons services and products and we thank you for taking the time to provide us with your great review.

Kindest regards,

Kirstie - Waltons Team

Product reviews

Date of purchase: 16/04/2017

1

Trusted Customer

9 years ago

Keeping me updated with due delivery time meant that I could plan my day. The driver was polite and pleasant and made sure that the order was complete before he left. The shed went together well and...

Waltons

9 years ago

Good afternoon,

I am thrilled to know that you are happy with the service received and I thank you for your feedback.

Kindest regards,

Kirstie - Waltons Team

Product reviews

Date of purchase: 16/04/2017

0

Waltons Reviews

Palram 4ft x 6ft Green Plastic Skylight Pent ShedMore reviews of this product (5)View product websiteOne part missing / another part duplicated in its place. Replacement part sent promptly on contacting the company.

10 x 8 Waltons Overlap Apex Wooden ShedView product websitegood quality easy to erect simple

Waltons 6 x 5 Green Skylight Plastic Shed - Free FloorMore reviews of this product (16)View product websiteNice looking shed but a little flimsier than we expected.

33m x 38m Waltons Large Log Cabin Studio with VerandaMore reviews of this product (3)View product websiteBuilding went together well.

12 x 8 Pressure Treated Tongue and Groove Pent ShedMore reviews of this product (33)View product websiteVery good quality shed, wood is of good quality and it is easy to erect. Very happy with the shed

6 x 8 Waltons Reverse Overlap Apex Wooden ShedView product websiteExcellent service from start to finish !

8 x 6 Waltons Tradesman Tongue and Groove Double Door Apex Wooden ShedMore reviews of this product (57)View product websiteExcellent value . the wood structure is second to none but the window structure lets down the whole product down we have re made the window frame to ensure the shed is secure

Waltons 10 x 8 Helios SummerhouseView product websiteGreat quality for the money I paid. Very happy with the quality and service.

7 x 5 Waltons Groundsman Tongue and Groove Apex Garden ShedMore reviews of this product (10)View product websiteI ordered extra floor supports and they have made the floor feel firm not bouncy.

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