How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Waltons Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

TC

Trusted Customer

9 years ago

What Trusted Customer said about Waltons:

Great telephone service, perfect delivery schedule and bang on delivery notice time

Waltons

9 years ago

Good afternoon,

I am so delighted to know that you are impressed with all aspects of the service we have provided and I thank you for taking the time to offer your positive feedback.

Kindest regards,

Kirstie - Waltons Team

Product reviews

Date of purchase: 22/05/2017

0

TC

Trusted Customer

9 years ago

What Trusted Customer said about Waltons:

The panels are now in situ and have had a coat of fence paint on them.

Does what the label says it should

Waltons

9 years ago

Good afternoon,

I am glad to know that you are happy with the service received and I thank you for your great review.

Kindest regards,

Kirstie - Waltons Team

Product reviews

Date of purchase: 22/05/2017

0

Trusted Customer

9 years ago

Nice shed. Customer service team could be more polite

Shed is nice and arrived first thing in the morning. Driver was great. Ordering process was easy but as I had ordered it for my allotment, I needed to check the size of the delivery truck as the...

Waltons

9 years ago

Good afternoon,
Thank you very much for your feedback and please accept my apologies for the issues you have experienced. I have tried to call you on the number we have on the system and have left a message which hopefully you will be able to pick up later on. Again please accept my apologies and please don't hesitate to call me on 0800 029 1000,
Kindest regards
Kirstie - Waltons Team

Product reviews

Date of purchase: 16/05/2017

0

TC

Trusted Customer

Southbourne

9 years ago

What Trusted Customer said about Waltons:

Promises not delivered

Waltons service was in itself technically good. However, they were less than flexible in commercial terms and the product that they sold to us was bordering on being unfair for purpose. We bought...

Waltons

9 years ago

Good afternoon,
Thank you very much for your feedback, please accept my apologies for the issues you have expeirenced with your order. I have tried to call earlier and have left a voice message which I hope you will be able to pick up later. If you are able to contact us on either 0800 029 1000 or service@waltons.co.uk so we can discuss options available. Thank you for taking the time to provide us with your feedback.
Kindest regards,
Kirstie - Waltons Team

Product reviews

Waltons

9 years ago

Good afternoon,
Thank you very much for your feedback, please accept my apologies for the issues you have expeirenced with your order. I have tried to call earlier and have left a voice message which I hope you will be able to pick up later. If you are able to contact us on either 0800 029 1000 or service@waltons.co.uk so we can discuss options available. Thank you for taking the time to provide us with your feedback.
Kindest regards,
Kirstie - Waltons Team

Date of purchase: 18/05/2017

0

TC

Trusted Customer

9 years ago

What Trusted Customer said about Waltons:

A good quality shed

Thanks for a good prompt service.

Mike - Waltons Team

Waltons

9 years ago

Good morning,

Thank you very much for your feedback and if you need anything in the future please don't hesitate to give us a call on 0800 029 1000 or via e-mail to service@waltons.co.uk

Kindest regards

Mike - Waltons Team

Product reviews

Date of purchase: 22/05/2017

0

Trusted Customer

9 years ago

Great advice and service. Plus the delivery was on time.

Waltons

9 years ago

Good afternoon,

It is wonderful to know that you are happy with the standard of service received and I thank you for taking the time to provide us with your great review!

Kindest regards,

Kirstie - Waltons Team

Product reviews

Date of purchase: 28/05/2017

0

Trusted Customer

9 years ago

Keep customers informed

I ordered a log cabin on 22may and as requested completed the information on the base. Although the advice on ordering was a 28 day delivery I was not given a delivery date until I rang a couple of...

Waltons

9 years ago

Good afternoon,

Please accept my apologies for any inconvenience caused. As stated on our website - log cabins with install can take up to 6 weeks and I am sorry if this was missed. I can confirm your order has been booked in as discussed with you previously. Should you have any queries in the meantime, please do not hesitate to contact us on either 0800 029 1000 or service@waltons.co.uk.

Kindest regards,

KIrstie - Waltons Team

Product reviews

Waltons

9 years ago

Good afternoon,

Please accept my apologies for any inconvenience caused. As stated on our website - log cabins with install can take up to 6 weeks and I am sorry if this was missed. I can confirm your order has been booked in as discussed with you previously. Should you have any queries in the meantime, please do not hesitate to contact us on either 0800 029 1000 or service@waltons.co.uk.

Kindest regards,

KIrstie - Waltons Team

Date of purchase: 22/05/2017

0

TC

Trusted Customer

9 years ago

What Trusted Customer said about Waltons:

Great product, great service.

The bike shed is great. Fits four adult bikes - with careful placing. Construction is a two person job over 3-4 hours. As an aside, the wrong roll of felt roofing material was provided. I rang...

Waltons

9 years ago

Good afternoon,

Please accept my apologies for the issue with the felt and I am glad we were able to resolve this with a high level of service that left you satisfied. It is great to know you are pleased with the service provided and that you would be happy to use Waltons again. Thank you very much for taking the time to write such a great review - it is much appreciated!

Kindest regards,

Kirstie - Waltons Team

Product reviews

Date of purchase: 14/05/2017

0

TC

Trusted Customer

9 years ago

What Trusted Customer said about Waltons:

Would not answer any emails with a problem

Terrible

Mike - Waltons Team

Waltons

9 years ago

Good morning,

Thank your for feedback and for taking my call earlier, and please accept my apologies once again for the technical issue that occurred and led to a delay in a resolution for you. Thank you again for taking the time to speak with me and provide your review and should you have any future queries, please do not hesitate to contact us on either 0800 029 1000 or service@waltons.co.uk.

Kindest regards,

Kirstie - Waltons Team

Product reviews

Mike - Waltons Team

Waltons

9 years ago

Good morning,

Thank your for feedback and for taking my call earlier, and please accept my apologies once again for the technical issue that occurred and led to a delay in a resolution for you. Thank you again for taking the time to speak with me and provide your review and should you have any future queries, please do not hesitate to contact us on either 0800 029 1000 or service@waltons.co.uk.

Kindest regards,

Kirstie - Waltons Team

Date of purchase: 14/05/2017

0

Trusted Customer

9 years ago

Great Service not quite perfect.....

Shed was delivered exactly when they said it would be. All parts delivered.

Waltons

9 years ago

Good afternoon,

I am glad that you are happy with the standard of service received and I thank you for your positive feedback.

Kindest regards,

Kirstie - Waltons Team

Product reviews

Date of purchase: 22/05/2017

0

Waltons Reviews

12 x 8 Waltons Windowless Overlap Apex Wooden ShedView product websiteeverything good , just the door hinges were flimsy, but would still recommend

6ft x 6ft Waltons Vertical Feather Edge Garden Fence PanelsMore reviews of this product (8)View product websiteValue for money, Swift delivery. I am pleased with the panels

7ft 5 x 2ft 7 Waltons Grey Easy Build Pent Metal ShedMore reviews of this product (2)View product websiteVery poor construction and misrepresentation of the time required to erect the sheds, due to the significant modification of the components required

4m x 3m Waltons Retreat Traditional Log CabinMore reviews of this product (1)View product websiteFinally, my perfect man cave. Well built and pretty straight forward to assemble. Thank you!

Waltons 3m x 3m Platte Corner Wooden Log CabinMore reviews of this product (1)View product websiteHave not yet taken delivery of log cabin

Waltons 4ft x 6ft Wooden Overlap Pent Bike StoreMore reviews of this product (35)View product websiteGood storage for 4 adult bikes. Constructed well enough so that it all went together. Can see it lasting 10+ years.

12 x 8 Waltons Tongue and Groove Pent Wooden ShedMore reviews of this product (2)View product websiteNever buy from them again

8 x 6 Waltons Ultra Value Overlap Apex Wooden Garden ShedView product websiteAll parts delivered, no problems building it. One small complaint was that the shed door wasn't the same quality as the rest of the shed as it warped after a couple of days of rain which was a bit...Read more

How are Feefo reviews collected?

Who can leave a Feefo review?

How do we verify reviews?

How do we deal with fake reviews?