How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Waltons Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Trusted Customer

8 years ago

good service.

Does what it says on the tin.

Waltons

8 years ago

Good afternoon,

It is great to know that you are pleased with the service supplied and I thank you for your great review.

Kindest regards,

Kirstie - Waltons Team

Product reviews

Date of purchase: 18/08/2017

0

TC

Trusted Customer

8 years ago

What Trusted Customer said about Waltons:

Quality of product!

Summer house was delivered as stated and the delivery driver was very helpful

Waltons

8 years ago

Good afternoon,

I am so pleased to know that you are happy with the standard of service received, in particular, our helpful delivery driver and I thank you for your positive review!

Kindest regards,

Kirstie - Waltons Team

Product reviews

Waltons

8 years ago

Good afternoon,

Please accept my apologies for these issues and should you require assistance, please contact us on either 0800 029 1000 or service@waltons.co.uk and we will resolve. I am pleased that you are happy with your summerhouse overall and I am sure that once assembly is finished, you will have many happy years of use from it. Thank you again for your positive feedback.

Kindest regards,

Kirstie - Waltons Team

Date of purchase: 02/08/2017

0

TC

Trusted Customer

8 years ago

What Trusted Customer said about Waltons:

The shed was not delivered on the day expected. I had to ring up at 3pm, after staying in all day, to ask where it was. It did not arrive until 1pm the following day.

Waltons

8 years ago

Good afternoon,

Thank you for taking my call earlier and apologies once again for the delay surrounding delivery. We do our best to ensure such issues do not arise and I am sorry that on this rare occasion ,this was not so. This will be addressed accordingly and I hope this did not cause too much inconvenience. Should you have any future queries, please do not hesitate to contact us on either 0800 029 1000 or service@waltons.co.uk.

Kindest regards,

Kirstie - Waltons Team

Product reviews

Date of purchase: 18/08/2017

0

TC

Trusted Customer

North Ayrshire

8 years ago

What Trusted Customer said about Waltons:

very good

My delivery was as specified by time and day. Unfortunately the wood for the floor was damaged, but Waltons gave a refund with no arguments, very pleased with their service and attention to detail

Waltons

8 years ago

Good afternoon,

We do our best to ensure such issues do not arise and I am sorry that on this rare occasion, we were unable to get things right the first time around. I am glad we were able to make the necessary refund and as a result, you are very happy with the standard of service received. Thank you very much for your positive feedback.

Kindest regards,

Kirstie - Waltons Team

Product reviews

Date of purchase: 12/08/2017

0

TC

Trusted Customer

8 years ago

What Trusted Customer said about Waltons:

Great service. Quality product. Very pleased. Would recommend

Waltons

8 years ago

Good morning,

I am so pleased to know that you are very happy with both the service and quality of your summerhouse. It is great that you would recommend Waltons and I thank you for your fantastic review.

Kindest regards,

Kirstie - Waltons Team

Product reviews

Date of purchase: 18/08/2017

0

Trusted Customer

8 years ago

Excellent delivery service

The delivery was on time and the delivery driver was very knowledgeable and thorough when unloading and checking the contents, however, we have yet to assemble the Home office log cabin as the...

Waltons

8 years ago

Good morning,

I am delighted to know that you are happy with the standard of service you have received from Waltons and also with the quality and appearance of your plastic shed. I am glad this has met your needs and I thank you for your wonderful review.

Kindest regards,

Kirstie - Waltons

Product reviews

Date of purchase: 17/08/2017

0

Trusted Customer

8 years ago

Good all round service , with reminders before delivery

Quick and simple to place order, delivered on time no problems

Waltons

8 years ago

Good afternoon,

I am pleased to know that you are happy with the ordering process and service received. Thank you for taking the time to leave your great review.

Kindest regards,

Kirstie - Waltons Team

Product reviews

Date of purchase: 15/08/2017

0

TC

Trusted Customer

8 years ago

What Trusted Customer said about Waltons:

Ok but had to contact the call centre for updates

Service was ok, replacement goods were delivered as requested however we had to make contact with the service desk

Waltons

8 years ago

Good afternoon,

I am glad that you are pleased with the service overall and we thank you for your much appreciated feedback.

Kindest regards,

Kirstie - Waltons Team

Product reviews

Waltons

8 years ago

Good afternoon,

I tried calling earlier but did not receive an answer. Please accept my apologies for the issues encountered with your order on this occasion. I am sorry that assembly did not go as well as anticipated and our team would have gladly assisted in any assembly issues you were facing.. Should there be any further queries we can assist with, please contact us on either 0800 029 1000 or service@waltons.co.uk and we will resolve these for you. Thank you for your feedback!

Kindest regards,

Kirstie - Waltons Team

Date of purchase: 16/07/2017

0

Waltons Reviews

8 x 6 Waltons Ultra Value Tongue and Groove Apex Garden ShedMore reviews of this product (59)View product websiteGood price and easy build.

9 x 9 Waltons Premier Corner SummerhouseView product websiteAfter moving the panels to the final location area, i noticed on several panels that nails were not fully home also the protective coating was not consistently covering the product? in my case this...Read more

Waltons 6 x 4 Green Skylight Plastic ShedMore reviews of this product (14)View product websiteThe shed is more flimsy than one we had looked at in B&Q for a similar price.

12ft x 8ft Waltons Shiplap Pressure Treated Reverse Apex Wooden Garden ShedMore reviews of this product (1)View product websiteVery good customer service

Waltons 10 x 8 Helios SummerhouseView product websiteGreat item for the price.

5m x 4m Home Office Executive Log Cabin - No VerandaMore reviews of this product (2)View product websiteWe've yet to assemble the log cabin.

6 x 4 Waltons Windowless Overlap Apex Wooden ShedView product websiteI'm afraid I can't send a photo of the shed yet as we haven't erected it due to my husband's poor health at the moment.

Waltons 6 x 4 Green Skylight Plastic ShedMore reviews of this product (14)View product websiteStaff friendly when you needed to speak to them. Driver friendly and courteous.

8 x 6 Waltons Groundsman Tongue and Groove Apex Garden ShedMore reviews of this product (16)View product websiteGood product and delivery service

9 x 9 Waltons Premier Corner SummerhouseView product websiteWell, where do we start ! Bought this in good faith - ie check prev reviews on quality for price and watched the video info on the web site and we have managed a few sheds before so we believed that...Read more

How are Feefo reviews collected?

Who can leave a Feefo review?

How do we verify reviews?

How do we deal with fake reviews?