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Waltons Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

TC

Trusted Customer

8 years ago

What Trusted Customer said about Waltons:

Beware the hidden costs

At the time of purchase the web site advertised free delivery only to be hit with a further charge of £200 for delivery. On speaking with the company I was informed that I was not told about the...

Waltons

8 years ago

Good afternoon,

Please accept my apologies for any inconvenience caused. For large parts of UK delivery is free, but unfortunately outlying areas will attract an additional delivery charge because free delivery to these areas is uneconomical. It is not our intention to hide these charges and these will have been made clear to our customer at the earliest opportunity. Thank you for your feedback.

Kindest regards,

Kirstie - Waltons Team

Product reviews

Waltons

8 years ago

Good afternoon,

Please accept my apologies for any inconvenience caused. For large parts of UK delivery is free, but unfortunately outlying areas will attract an additional delivery charge because free delivery to these areas is uneconomical. It is not our intention to hide these charges and these will have been made clear to our customer at the earliest opportunity. Thank you for your feedback.

Kindest regards,

Kirstie - Waltons Team

Date of purchase: 20/08/2017

0

Trusted Customer

8 years ago

Great service

Quick and efficient and very cheerful and helpful driver! Makes such a difference!

Waltons

8 years ago

Good morning,

It is fantastic to know that you are so pleased with the efficient and cheerful service you have received and I thank you for your great feedback!

Kindest regards,

Kirstie - Waltons Team

Product reviews

Date of purchase: 20/08/2017

0

Trusted Customer

8 years ago

I love the shed, it is exactly how I wanted. I am very happy with the quality of the shed. It looks beautiful in my garden!

Waltons

8 years ago

Good morning,

I am thrilled to know that you are so happy with the service and quality and appearance of your tongue and groove shed. Thank you for your much appreciated feedback!

Kindest regards,

Kirstie - Waltons Team

Product reviews

Date of purchase: 19/08/2017

0

Trusted Customer

8 years ago

service and delivery

Waltons

8 years ago

Good morning,

I am delighted that you are so happy with the service that Waltons have provided and I thank you very much for your great review!

Kindest regards,

Kirstie - Waltons Team

Product reviews

Date of purchase: 13/08/2017

0

TC

Trusted Customer

London

8 years ago

What Trusted Customer said about Waltons:

The staff I spoke to were very pleasant and helpful. There was some confusion over my cancellation of the installation service, that turned out not to have been cancelled. I may have added to the...

Waltons

8 years ago

Good morning,

I am pleased that you are happy with the service received overall and apologies for any confusion regarding the installation on your order. If your require assistance with any outstanding queries please contact us on either 0800 029 1000 or service@waltons.co.uk. Thank you for taking the time to offer your positive feedback.

Kindest regards,

Kirstie - Waltons Team

Product reviews

Date of purchase: 14/08/2017

0

Trusted Customer

8 years ago

Awesome Delivery. Great quality item

My Summerhouse was delivered as planned with no issues. I received a text & email the day before with a 2hr time slot and then on the day, first thing with a 1 hr slot. It was delivered at 6:15am...

Waltons

8 years ago

Good afternoon,

I am absolutely delighted to know that you are extremely satisfied with all aspects of the service we have provided and as a result, you are happy to recommend Waltons. Thank you for your great review!

Kindest regards,

Kirstie - Waltons Team

Product reviews

Date of purchase: 18/08/2017

0

TC

Trusted Customer

Trowbidge.

8 years ago

What Trusted Customer said about Waltons:

Terrible problems erecting the shed.

We tried to erect the shed ourselves but it was just unbelievable difficult. We had erected half of it and then rang yourselves as we decided that we were willing to pay to have it erected....

Waltons

8 years ago

Good afternoon,

Thank you for taking my call earlier and apologies for the fact that assembly did not go as straight forward as anticipated. I am glad that now erected, you are happy to keep your plastic shed and that we were able to make an offer for the amendments you had to make. It is also great that you are happy with the service you have received. Thank you for your feedback!

Kindest regards,

Kirstie - Waltons Team

Product reviews

Waltons

8 years ago

Good afternoon,

Thank you for taking my call earlier and apologies for the fact that assembly did not go as straight forward as anticipated. I am glad that now erected, you are happy to keep your plastic shed and that we were able to make an offer for the amendments you had to make. It is also great that you are happy with the service you have received. Thank you for your feedback!

Kindest regards,

Kirstie - Waltons Team

Date of purchase: 18/08/2017

0

Trusted Customer

8 years ago

Conflicting Information

Average - conflicting information on shed specifications on website vs. two differing opinions from Customer Services.

Waltons

8 years ago

Good afternoon,

I tried calling earlier and left a voice message which I hope you will be able to pick up later. Please accept my apologies for any confusion caused and I thank you for your review. If there is anything further we can assist with, please contact us on either 0800 029 1000 or service@waltons.co.uk.

Kindest regards,

Kirstie - Waltons Team

Product reviews

Date of purchase: 16/08/2017

0

TC

Trusted Customer

8 years ago

What Trusted Customer said about Waltons:

Great

Friendly delivery driver excellent product

Waltons

8 years ago

Good afternoon,

I am delighted that you are so pleased with the service we have provided and also with the quality of your overlap workshop. Thank you for your great review!

Kindest regards,

Kirstie - Waltons Team

Product reviews

Date of purchase: 19/08/2017

0

TC

Trusted Customer

Essex

8 years ago

What Trusted Customer said about Waltons:

Very helpful driver. Good quality shed and clear instructions.

Yes would recommend Waltons, everything went as planned. The driver was very helpful. The instructions were very clear to erect the shed too.

Waltons

8 years ago

Good afternoon,

It is wonderful to know that you are very pleased with all aspects of the service received and that you would be happy to recommend Waltons as a result. Thank you for your fantastic review - it is much appreciated!

Kindest regards,

Kirstie - Waltons Team

Product reviews

Date of purchase: 13/08/2017

0

Waltons Reviews

Waltons Standard Log Cabin Studio 27m x 33More reviews of this product (8)View product websiteunable to as order was cancelled

6 x 8 Waltons Reverse Overlap Apex Wooden ShedView product websiteDead easy to erect. Good instructions too.

6 x 26 Waltons Tongue and Groove Modular Pent Garden Storage ShedMore reviews of this product (21)View product websiteI very good quality shed. A good value for money.

5 x 5 Waltons Honeypot Poppy Apex Wooden PlayhouseMore reviews of this product (79)View product websitelovely playhouse and being enjoyed

8 x 4 Waltons Lean-to Pent Wooden GreenhouseMore reviews of this product (24)View product websiteAs above. I would have been happier if the wood preservative had been applied to the shed parts before purchase. I'm sure that would be popular with some more elderly or disabled buyers.

12 x 8 Waltons Contemporary Summerhouse with Side ShedView product websiteI haven't yet put this up - but the quality of the pieces is great. Full instructions, screws, handles & felt supplied. I cannot mark as 5stars as I need to rate the fitting but so far - its all...Read more

Waltons 6 x 8 Green Skylight Plastic Shed - Free FloorMore reviews of this product (67)View product websiteErection a nightmare. Also the instructions were inadequate.

10 x 8 Waltons Groundsman Tongue and Groove Apex Garden ShedMore reviews of this product (19)View product websiteSome damage on delivery. Other components not built very accurately resulting in some adjustments needing to be made on installation.

10 x 10 Waltons Overlap Apex Modular Garden WorkshopMore reviews of this product (11)View product websiteFantastic value excellent product

7 x 7 Waltons Tongue and Groove Wooden Corner ShedMore reviews of this product (23)View product websiteGood quality and clear instructions

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