Very bad installation, not put together very well, all of the windows loose, seems they rushed to build the greenhouse. Not worth the money we paid for the installation.
Abbie Sharp
Waltons
4 years ago
Thank you so much for your honest and valued review today.
I am very sorry to hear that you feel dissatisfied with the building you have purchased and had installed.
I have taken a look at your order and can see that you have not contacted us to advise of your issues with the building, so we were not aware of your concerns.
I have also spoken with the installer who erected your building, and he advised no concerns and issues were reported to him either.
I have popped you an email so that we can hopefully resolve this situation for you.
Kindest Regards
Waltons Team
The cabin warped after six months, sap weeping all over the place through the paint, the door doesn’t fit, they sent the wrong locks, and customer service rude, dismissive and sarcastic. They avoid...
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Abbie Sharp
Waltons
4 years ago
Good Morning Andrew,
I am very sorry to hear that you feel the service/building is not satisfactory, please accept our sincerest apologies for this.
I can see that we have sent many emails with how to combat this, and as much advice as we possibly can offer regarding the natural characteristics of timber such as warping, expansion, and contraction.
We have also provided you with storm braces for you to use, which, once they are used correctly, will shift the boards back into a suitable place, and pull the boards in together.
Kind Regards
Waltons Team
They can get things right to start with !. I have never ordered a log cabin from them in the first place !!!...
Abbie Sharp
Waltons
4 years ago
Thanks for your honest and valued review today.
Please accept our apologies for any inconvenience that has been brought on by this.
I cannot find your order with the order number supplied to us by you, please contact us on 0800 029 1000 so that we can look to this and sort a suitable resolution for you.
Kind Regards
Waltons Team
Delivery was exactly when stated. Driver friendly and helpful. Instructions easy to follow. Built summerhouse single handedly. No problems. It looks great. Very impressed all round
Abbie Sharp
Waltons
4 years ago
Thank you so much for your 5 stars today!
We are so happy that we have been able to offer you a friendly, impressive service.
Warmest Regards
Waltons Team
Everything from start to finish was smooth and customer service was very helpful. Communication was also very good. The guys who came to install the shed were friendly and helpful. I highly recommend...
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Abbie Sharp
Waltons
4 years ago
Thank you so much for your 5 stars today!
We are so happy that we could give you a smooth and helpful service.
Kindest Regards
Waltons Team
Product reviews
Abbie Sharp
Waltons
4 years ago
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Abbie Sharp
Waltons
4 years ago
.
Date of purchase: 20/08/2021
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Trusted Customer
Feefo Verified
4 years ago
Spoke about my problem with a garden shed. J send photos and was not even offered some money back.
Abbie Sharp
Waltons
4 years ago
Thank you so much for your honest and valued review today, this is much appreciated so that we can continuously look to improve our business.
I can see that from our past correspondence with you, we have offered all of the correct and concise information surrounding the recent building you have purchased.
The building you have purchased has a specific design, this is something that we cannit change.
While no timber building will ever be 100% free from natural imperfections, we encourage you to ensure that you are carrying out annual maintenance for this.
Kind Regards
Waltons Team
Product reviews
Abbie Sharp
Waltons
4 years ago
.
Date of purchase: 27/11/2021
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PI
Pawel Iwan
Feefo Verified
4 years ago
What Pawel Iwan said about Waltons:
Very good service
Abbie Sharp
Waltons
4 years ago
Thank you so much for your 5 stars today! This is much appreciated!
Kind Regards
MGP Team
Excellent ! Log cabin was easy to put together, delivery was on time ,delivery driver was so helpful put all parts in piles to make putting together more easy for you ! Highly recommends them to all...
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Abbie Sharp
Waltons
4 years ago
Thank you so much for your 5 stars today!
This is greatly appreciated.
Kindest regards
Waltons Team
Appalling
Let me buy a greenhouse on line took my money and then refunded as it wasn’t in stock despite there being 10 online
Abbie Sharp
Waltons
4 years ago
Thank you for your honest and valued review today.
I am extremely sorry to hear about your experience with us, we are always trying to continuously improve our business and this really helps, so thank you.
Please reach out to our friendly sales team to discuss a discount.
This is something we would like to offer as a sincere apology from us.
Warmest Regards
Waltons Team
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Choose from our huge range of Garden Sheds to Buy Online & get FREE Delivery to UK Mainland & Cheap Prices from Walton Garden Buildings - The UK's Largest Manufactuer of Garden Buildings.