How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Waltons Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Displaying all 7,738 reviews

Jacqueline White

Feefo Verified

3 years ago

What Jacqueline White said about Waltons:

Great item

The item was very good for the price, the instructions however, were not the best

Waltons Garden Buildings

Waltons

3 years ago

Hi Jacqueline, We value your kind feedback! We will be sure to review our instructions to ensure they're the best we can produce!

Product reviews

Date of purchase: 13/06/2023

Amanda Tyrwhitt-Walker

Feefo Verified

Buckinghamshire

3 years ago

What Amanda Tyrwhitt-Walker said about Waltons:

Absolutely dreadful product and installation

Absolutely dreadful. Money taken upfront nearly two months ago. Build and construct of summerhouse below par. Not painted properly. Rough wood edges. Paid to have installed and ended up with...

Toni-Sue

Waltons

10 months ago

Thank you for your feedback. We appreciate you taking the time to leave a review. If there's anything specific we can improve on, we’d love to hear your suggestions and hope to provide a better experience next time.

Product reviews

Date of purchase: 03/05/2023

Ian Wright

Feefo Verified

3 years ago

What Ian Wright said about Waltons:

Service very good

Waltons Garden Buildings

Waltons

3 years ago

Thanks for the review Ian regarding the very good service

Product reviews

Date of purchase: 02/06/2023

Chris Higham

Feefo Verified

Tavistock

3 years ago

What Chris Higham said about Waltons:

Seems like a good solid product, well priced compared to others.

Easy to use site. Good, swift email communication. Arrived when stated. Delivery person also provided good, accurate updates. Instructions were easy enough to follow. Shed easy to construct

Waltons Garden Buildings

Waltons

3 years ago

Thanks for taking the team to leave such a lovely review! It is much appreciated, and we're so happy to hear we've met your expectations.

Product reviews

Date of purchase: 06/06/2023

Chris Copland

Feefo Verified

3 years ago

What Chris Copland said about Waltons:

Excellent log cabin, looks great

This is the 2nd item purchased from Waltons for which we originally purchased a summer house which was great. Then we ordered a log cabin which from start to finish was excellent service from...

Waltons Garden Buildings

Waltons

3 years ago

Hi Chris, Thanks for sharing your great experience with us! It's amazing to hear you're a returning customer. It's greatly appreciated!

Product reviews

Date of purchase: 28/05/2023

Phil Paxton

Feefo Verified

Sheffield

3 years ago

What Phil Paxton said about Waltons:

Excellent Service from Waltons!

I ordered 4 fence panels and a pot of wood stain from Waltons. Surprisingly the 'feather edge' panel style is not as common among garden furniture suppliers as you might think. The price for the...

Waltons Garden Buildings

Waltons

3 years ago

Hi Philip, Wow! Thank you so much for the feedback! We appreciate your business and hope to see you again soon!

Product reviews

Date of purchase: 30/05/2023

Shahid Ginai

Feefo Verified

3 years ago

What Shahid Ginai said about Waltons:

Excellent communication throughout the whole process. Accurate delivery times. The deliver driver was super helpful with placing the items where I needed them to be. Thank you Waltons!

Waltons Garden Buildings

Waltons

3 years ago

Thank you for your great review!

Product reviews

Date of purchase: 11/06/2023

simon hack

Feefo Verified

3 years ago

What simon hack said about Waltons:

customer service was non existent

Had problems with the floor nothing fitted,rang Walton's sent pictures via email,never heard nothing back,on a plus side delivery driver was brilliant.

Waltons Garden Buildings

Waltons

3 years ago

Thanks for the review Simon We're really sorry that you encountered problems with the floor I can see that our team offered support and a resolution has been agreed

Product reviews

Date of purchase: 13/06/2023

Marion Hemsley

Feefo Verified

3 years ago

What Marion Hemsley said about Waltons:

Really pleased with the summerhouse

Delivery man very helpful turned up during allocated time slot and was very pleasant. Gave some tips for storing the panels until they were put up. Summerhouse is lovely nice quality

Waltons Garden Buildings

Waltons

3 years ago

Hi Marion, It's great to hear about your experience with us. Thank you for the wonderful review!

Product reviews

Date of purchase: 31/05/2023

Subash Rai

Feefo Verified

3 years ago

What Subash Rai said about Waltons:

Good quality product

Delivery was spot on. Service was very pleasant. Delivery guy was very friendly.

Waltons Garden Buildings

Waltons

3 years ago

Thanks for your great review, Subash!

Product reviews

Date of purchase: 30/05/2023

Not received a review invite?

Feefo Trusted Service Awards

Our independent awards recognise the top brands for customer service. Winners are decided based on the ratings they receive from their customers.

What are Trusted Service Awards

Why trust Feefo reviews?

Learn more about Feefo

Waltons Reviews

Tongue & Groove Storage ChestMore reviews of this product (10)View product websiteGreat item, quick delivery

8 x 8 Helios SummerhouseView product websiteAbsolutely dreadful product. Cheap, shoddy workmanship, finish, paint and installation team have actually damaged brand new slate patio costing £3000. Horrendous experience

Ready Painted and Home Installation ServiceMore reviews of this product (1)View product websiteHorrendous. Not painted properly. Exposed nails. Chios, scuffs. Dreadful quality and finish.

12 x 8 Overlap Double Door Apex Wooden ShedView product websiteQuality not great bowed timbers on crucial parts of the build a bit disappointed also window cill missing should’ve had two only got one

8 x 6 Shiplap Apex Wooden ShedView product websiteSeems solid and well made. Easy to erect.

4m x 3m Log CabinView product websiteWow!! Excellent and so well made l! As per my previous comments

Superior Duty Felt - 20m CharcoalMore reviews of this product (50)View product websitePaid extra for the felt which is a better grade

Protek Wood Stain & Protector 5L Tin - Soft SageMore reviews of this product (6)View product websiteI painted all of the wood panels I'd ordered with the Protek stain and had enough left over to paint a small adjoining wooden gate. The tin says the stain protects the wood for 6 years.

5 x 6 Pressure Treated Feather Edge Fence PanelMore reviews of this product (31)View product websiteGreat product. Solid material.

8 x 8 Premium Shiplap Dutch BarnView product websiteDelivered on time,that's all I can say

10 x 8 Helios SummerhouseView product websiteGreat item good quality. Service from the delivery guy was great really pleasant chap

12 x 8 Premium Shiplap Pent ShedMore reviews of this product (19)View product websiteThe shed is as expected, good quality product. However, the roof of my 12x8 pent shed has a sag in the middle because of the weight of the roof. Maybe they can look into this and rectify the issue....Read more

How are Feefo reviews collected?

Who can leave a Feefo review?

How do we verify reviews?

How do we deal with fake reviews?