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Waltons Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Trusted Customer

Feefo Verified

3 years ago

Because our shutters pack was missing, was left at depot. Delivery man Dave rang and found out. Said would be delivered on next lorry . Received email Wednesday afternoon adking to confirm what was...

Waltons Garden Buildings

Waltons

3 years ago

Hi We're really sorry the shutters were missing from your order I can see that the driver reported this and immediately the parts were ordered. We sent several communications regarding this and can see the parts were delivered quickly. We're sorry these were missing originally

Product reviews

Date of purchase: 13/06/2023

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AN

Ashley Noble

Feefo Verified

Scarborough

3 years ago

What Ashley Noble said about Waltons:

Great product and service

Great service, delivered on time, delivery driver very professional and it looks great.

Waltons Garden Buildings

Waltons

3 years ago

Hi Ashley, Thank you for letting us and the community know about your fantastic experience with us! We hope to see you again soon.

Product reviews

Date of purchase: 31/05/2023

0

Trusted Customer

Feefo Verified

3 years ago

Good log store

Good log store, delivery on time

Waltons Garden Buildings

Waltons

3 years ago

Thank you for your great review!

Product reviews

Date of purchase: 16/06/2023

0

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Cheryl Dance

Feefo Verified

Cornwall

3 years ago

What Cheryl Dance said about Waltons:

Damaged goods 3 times!

The goods arrived 3 times and each time goods (storage unit) was broken, delivery driver told he still had to deliver a broken unit! Also, no acknowledgment of email asking for a refund! wouldn’t use...

Waltons Garden Buildings

Waltons

3 years ago

Hi Cheryl We're really sorry your item was damaged. We did receive your email regarding the refund and this was processed immediately. We'll use this as an example to improve next time

Product reviews

Date of purchase: 09/06/2023

0

SC

stephen cwiklinski

Feefo Verified

3 years ago

What stephen cwiklinski said about Waltons:

Excellent service andproduct

Excellent service from enquiry to delivery,polite ,helpful,no pushy sales person. Delivery of shed was as promised on the with full clear instructionss Ised

Waltons Garden Buildings

Waltons

3 years ago

Hi Stephen, Thanks for your wonderful feedback on our service! It makes us so happy to hear.

Product reviews

Date of purchase: 14/06/2023

0

KH

KAREN HITCHCOCK

Feefo Verified

3 years ago

What KAREN HITCHCOCK said about Waltons:

Service was good, unfortunately there was not enough felt for the job and also the doors do not fit. I now have to wait another 3 weeks for it to be corrected

Waltons Garden Buildings

Waltons

3 years ago

HI Karen Thanks for the review. We're really sorry you encountered problems. I can see that the team expedited the return visit and all looks to be have been resolved now We're really sorry we had to revisit for you

Product reviews

Date of purchase: 05/06/2023

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Keith Peachey

Feefo Verified

3 years ago

What Keith Peachey said about Waltons:

many small points which could make the shed kit much better

delivery time good. building instruction manual was rubbish. photo copied badly, consecutive pages were upside down so made it difficult to follow. some of the first words on rhs had letters...

Waltons Garden Buildings

Waltons

3 years ago

Hi Keith, Thank you for providing us with your feedback. We sincerely apologise for the issues you encountered with the building instruction manual and the overall quality of the product you received. We strive to ensure that our customers have a smooth and pleasant experience with our products, and we regret that we fell short of your expectations. We will investigate this matter further and work on improving the clarity and accuracy of our instruction manuals. Your feedback helps us identify areas for improvement, and we will take your suggestions into account to enhance our product and assembly instructions.

Product reviews

Waltons Garden Buildings

Waltons

3 years ago

Hi Keith, Thank you for providing us with your feedback. We sincerely apologise for the issues you encountered with the building instruction manual and the overall quality of the product you received. We strive to ensure that our customers have a smooth and pleasant experience with our products, and we regret that we fell short of your expectations. We will investigate this matter further and work on improving the clarity and accuracy of our instruction manuals. Your feedback helps us identify areas for improvement, and we will take your suggestions into account to enhance our product and assembly instructions.

Waltons Garden Buildings

Waltons

3 years ago

Hi Keith, Thank you for providing us with your feedback. We sincerely apologise for the issues you encountered with the building instruction manual and the overall quality of the product you received. We strive to ensure that our customers have a smooth and pleasant experience with our products, and we regret that we fell short of your expectations. We will investigate this matter further and work on improving the clarity and accuracy of our instruction manuals. Your feedback helps us identify areas for improvement, and we will take your suggestions into account to enhance our product and assembly instructions.

Date of purchase: 22/05/2023

0

KH

Keith Hill

Feefo Verified

Lancing

3 years ago

What Keith Hill said about Waltons:

Great customer service, good shed for the price, everything included

Great customer service, good shed for the price, everything included.

Waltons Garden Buildings

Waltons

3 years ago

Hi Keith, Thank you for your lovely feedback!

Product reviews

Date of purchase: 27/05/2023

0

Trusted Customer

Feefo Verified

3 years ago

Good quality, delivered on time.

Was delivered on time, no issues unloading. I bought the 10 x 6ft Shiplap Apex Shed. I was able to use the modular design to change from straight to L-shaped shed. Good quality shiplap - including...

Waltons Garden Buildings

Waltons

3 years ago

Thank you for your great feedback! It's lovely to hear you have personalised our building to make it your own!

Product reviews

Date of purchase: 21/02/2023

0

Trusted Customer

Feefo Verified

3 years ago

. Helpful support and guidance from the technical team prior to purchase

Waltons Garden Buildings

Waltons

3 years ago

Thanks for your lovely feedback on our service!

Product reviews

Date of purchase: 16/05/2023

0

Waltons Reviews

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