I rang BSO before placing the order and they assured me they had the stock I wanted in. I placed the order on line, BSO were very quick to take my money and then e-mailed me the next day (after I'd...
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Trusted Customer
12 years ago
I felt conned as BSO actually told me they had my materials in stock and could deliver within four days . I then completed the online procedure and paid for it. BSO e-mailed me the next day to say they didn't have it in and I then had to wait two weeks for it to arrive. The delivery was a joke as well. The driver refused to put the slabs on our drive and went away. Many phone calls later they came back the next day and delivered them - onto our drive!
Building Supplies Online
Building Supplies Online
12 years ago
Thank you for your feedback, it is very much appreciated.
We apologise for any inconvenience the late delivery may have caused. We have checked your order and can see that it was only one of the sizes that we did not have in stock at the time, however we can understand why this may have caused problems for you. We do our best to make sure that all order are delivered on time but unfortunately this is not always possible. We hope that this experience does not put you off from using us again in the future.
Regards,
BSO web team
Expected that the delivery would take place in one shipment. Instead I received three separate deliveries by lorry and one by post which was late and delayed part of the work. Products were as...
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Building Supplies Online
Building Supplies Online
12 years ago
Thank you for your feedback.
We do try and get everything to be shipped out in one go but unfortunately not all of our products are shipped from the same place so this is not always possible. If you have any questions regarding your order our service team will always be happy to help you. We hope that this experience does not put you off from using us agian.
Regards,
BSO web team
Excellent service , super fast delivery, cheaper than Screwfix !!!
Building Supplies Online
Building Supplies Online
12 years ago
Thank you for your feedback, it is very much appreciated.
We are pleased to hear that you were happy with the service provided. We hope to see you again soon.
Regadrs,
BSO web team
Thank you for your feedback, it is very much appreciated.
We have had a look into your order and cannot see any notes to state that you received the incorrect products. If you ever have any questions regarding your order our service team will aways be happy to help you.
Regards,
BSO web team
Excellent service, can't fault them, would use them again without any hesitation.
Building Supplies Online
Building Supplies Online
12 years ago
Thank you for your feedback, it is very much appreciated.
We are pleased to hear that you will be using us again. We look forward to processing any future orders you may have.
Regards,
BSO web team
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
