Good service needs more new copy and should have priority for yearly subs
It has fast service but the huge problem I have is if you want to rent the new games that are out you have to wait about a month and half to have a chance of getting them
Andrew
Boomerang
9 years ago
Hello Daniel
Thanks for your feedback,
We're really pleased to hear you've had a fast service.
We always adivse customers on the best way to get themselves ready for getting a new release game on despatch day. We advise all our customers to have a free slot at least 4 days before despatch. This means the system will see how long your free slot has been available and will lilely allocate you a game on despatch day. We always despatch new release games the day before their street release date.
After reviewing your account I can see some of your rentals either returned the day of despatch or a day afterwards. This would mean you'd just missed out. We are constantly reviewing wait times and if there is a long wait for a new release game we will always get more copies in.
Anytime you are left waiting for a game you will always receive Payback points on the despatch of your game.
Thanks
Boomerang
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Trusted Customer
9 years ago
What Trusted Customer said about Boomerang:
After placing my account onto holiday mode due to relocation and returning rented games on time I was sent two more titles to my old address over 400 miles away. So contacted Boomerang to let them...
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Andrew
Boomerang
9 years ago
Hello Philip
Thanks for your feedback,
Firstly I'm really sorry you feel your having issues with your Boomerang account.
I and my colleagues have emailed you serval times to rectify this issue for you but as of yet have had no response from you. We of course will refund any payments you shouldn't have been charged and get your account into Holiday mode.
When you atempted this before you still had titles rented which meant your account couldn't be put into full holiday until the game was returned. This crossed over with your payment date and your account was put back to live. Once the games were received two new games were sent as your account was now live. We always advise customers who wish to set their account on holiday send games back at least 4 days before their billing date so this cross over won't happen
We can easily fix this and get this recitifed quickly. Hopefully we hear from you soon
Thanks
Boomerang
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Trusted Customer
9 years ago
Excellect servive.
One of it kinds rental service in the uk. The price for what you get is a bargain. All round excellent service.
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Trusted Customer
9 years ago
What Trusted Customer said about Boomerang:
What more could you want?
Superb Service, great price plans to suit everyone. Great selection of games.
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Trusted Customer
9 years ago
What Trusted Customer said about Boomerang:
Highly recommend!!
Fast, reliable and easy to use.
Any queries they are always on hand to help you out, either through messenger or social media.
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Trusted Customer
Raunds
9 years ago
What Trusted Customer said about Boomerang:
Awesome service!
The service from this company is top notch and within a day my game was waiting for me. Fantastic service and no problems at all.
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Trusted Customer
Clacton
9 years ago
What Trusted Customer said about Boomerang:
Great service.
Great service, only ever had one issue with a game. But i got my next one sent so this service is great and worth the money.
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Trusted Customer
9 years ago
Superb, fast and easy.
Excellent service.
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Trusted Customer
9 years ago
Great service, good selection of games and great customer service. Only issue is the mobile version of the site is janky. Everything else is amazing.
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Trusted Customer
9 years ago
What Trusted Customer said about Boomerang:
Highly recommended
Well first time using a service like this and boomerang have been exceptional in this, I would recommend highly
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Thanks for your feedback,
We're really pleased to hear you've had a fast service.
We always adivse customers on the best way to get themselves ready for getting a new release game on despatch day. We advise all our customers to have a free slot at least 4 days before despatch. This means the system will see how long your free slot has been available and will lilely allocate you a game on despatch day. We always despatch new release games the day before their street release date.
After reviewing your account I can see some of your rentals either returned the day of despatch or a day afterwards. This would mean you'd just missed out. We are constantly reviewing wait times and if there is a long wait for a new release game we will always get more copies in.
Anytime you are left waiting for a game you will always receive Payback points on the despatch of your game.
Thanks
Boomerang