Cake didn't arrived.
I had to push for a refund but this has never been made
Casey
bakerdays
11 months ago
We're so sorry to hear that your cake never arrived and that your experience with our service has been so disappointing. We completely understand how frustrating and upsetting this must have been, especially when you were left to chase up a refund that hasnโt yet been resolved. This is not the standard of service we aim to offer, and we sincerely apologise.
Please email us directly at sales@bakerdays.com so we can urgently look into your case and make things right. We genuinely care about every customerโs experience, and your feedback is incredibly important in helping us improve. Thank you for bringing this to our attention, and we hope to have the opportunity to restore your trust in us.
Product reviews
Casey
bakerdays
10 months ago
Weโre very sorry to hear about your experience. This isnโt the level of service we want for our customers, and we completely understand your frustration.
Please get in touch with us at sales@bakerdays.com so we can look into this and make things right.
I have only ever had one problem with delivery and on contacting Bakerdays it was ver efficiently sorted out. Normally the cakes arrive on the day requested. Very good!!
Casey
bakerdays
11 months ago
Thank you for your kind words! We're really pleased to hear you've enjoyed our cakes and that our team was able to resolve your delivery issue quickly and efficiently. It's great to know your orders usually arrive as expected. We appreciate your support โ we look forward to your next order! ๐๐โจ
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Casey
bakerdays
11 months ago
Thank you for your heartfelt review! We're absolutely thrilled to hear how much you and your grandchildren have enjoyed our cakes. It means the world to us that our designs and flavours have helped make their birthdays even more special. We're so glad the cakes arrived fresh and were enjoyed by everyone. Thank you for choosing bakerdays time and time again โ we look forward to your next order! ๐๐
Reliable and delivered on time. Well packaged and cake was perfect. This was also the cheapest company that did the specific cake I wanted.
Casey
bakerdays
11 months ago
Thank you for the lovely review! We're glad to hear everything arrived on time, safely packaged, and exactly how you wanted it. Itโs great to know we could offer both quality and value for your special cake. We appreciate your support โ we look forward to your next order! ๐๐
Product reviews
Casey
bakerdays
11 months ago
Thank you for your feedback! We're happy to hear your cake arrived quickly and just as described. Itโs great to know we could offer what you were looking for at the best value. We appreciate your support โ we look forward to your next order! ๐๐๐
Thank you for your feedback. We're always looking for ways to improve and would love to know more about how we could have made your experience better. Please feel free to email us at sales@bakerdays.com โ we genuinely want to do better, and your feedback is invaluable in helping us improve.
Product reviews
Casey
bakerdays
11 months ago
Thank you for your feedback. We're sorry to hear the cake was smaller than you expected. We do our best to provide clear sizing information, but we understand how expectations can vary. Please feel free to email us at sales@bakerdays.com so we can look into this further and make it right. We genuinely want to do better, and your feedback is invaluable in helping us improve.
Thank you for your review! We're glad to hear you enjoyed the cake, found the ordering process easy, and received your delivery on time. If thereโs anything we could improve to make it a full 5-star experience next time, weโd love to hear from you. We appreciate your support โ we look forward to your next order! ๐๐ฌ๐
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Casey
bakerdays
11 months ago
Thank you for your review! We're pleased to hear your cake arrived safely, matched your design perfectly, and tasted great โ especially the chocolate chip! If there's anything we can do to make your next experience a 5-star one, we'd love to know. We appreciate your support โ we look forward to your next order! ๐๐ฆ๐ซ
Very easy ordering process and the finished product looked as good as it did online.
Loved the packaging that ensured the cake arrived ready to serve.
Was for my mother's 80th birthday and she,...
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Casey
bakerdays
11 months ago
Thank you for the wonderful review! We're so happy to hear the ordering process was smooth and that the cake looked just as expected. Itโs lovely to know it arrived safely and was enjoyed by your mother and the whole family for such a special occasion. We truly appreciate your kind words โ we look forward to your next order! ๐๐
Product reviews
Casey
bakerdays
11 months ago
Thank you for your lovely review! We're delighted to hear you were impressed with both the cake and the packaging โ making sure it arrives in perfect condition is so important to us. We're especially happy to know your mother loved it and that it added something special to her 80th birthday celebrations. We appreciate your kind words โ we look forward to your next order! ๐
Very good as usual. I have sometimes got confused by ordering on line and have resorted to telephoning bakerdays. They have always managed to understand my needs. I am an OAP.
Casey
bakerdays
11 months ago
Thank you for your kind review! We're so pleased to hear you've continued to enjoy our cakes and that our team has been able to support you whenever you've needed help with ordering. We're always happy to assist however we can, and it's lovely to know we've been able to meet your needs. We truly appreciate your continued support โ we look forward to your next order! ๐
Product reviews
Casey
bakerdays
11 months ago
Thank you for your lovely review! We're so glad to hear your friend enjoyed the cake and that it arrived right on time. Itโs wonderful to know you've trusted us for several years to send cakes for special moments โ that truly means a lot to us. We appreciate your continued support โ we look forward to your next order! ๐
Thank you for your lovely feedback! Weโre so glad everything was just right. We appreciate your support โ we look forward to your next order! ๐
Product reviews
Casey
bakerdays
11 months ago
Thank you for your kind words! We're so happy to hear how much you enjoy sending our letterbox cakes โ it's wonderful to know theyโve made a great impression. We truly appreciate your continued support and are always here to help. We look forward to your next order! ๐
Highly recommend this company, they offer a whole range of gift ideas and cakes at affordable prices
Casey
bakerdays
11 months ago
Thank you for the great review! Weโre so glad to hear youโve enjoyed our range of gifts and cakes, and that you found them to be good value. We really appreciate your recommendation โ we look forward to your next order! ๐
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Casey
bakerdays
11 months ago
Thank you for the incredible review! We're thrilled to hear the cake looked spectacular, tasted delicious, and was perfect for your group. Itโs great to know everything arrived on time and offered great value too. We truly appreciate your support and we look forward to your next order! ๐
Thank you for your feedback! We're so glad you enjoyed the cake. We appreciate your support and we look forward to your next order! ๐
Product reviews
Casey
bakerdays
11 months ago
Thank you for your kind words! We're so happy to hear you've enjoyed sending our cakes as surprise gifts, and that they've always arrived fresh and on time! It means a lot to know you've trusted us with five orders recently and that each one has been perfect. We truly appreciate your continued support and we look forward to your next order! ๐
The bakerdays website makes it simple to create your own special design of cake. Choose a size and flavour, then add your special message! If you order before 2pm, we can deliver your cake the next working day, virtually anywhere in the UK. All of our letterbox cakes come complete with candles and balloons and our large cakes come with a cake slicer.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
The bakerdays website makes it simple to create your own special design of cake. Choose a size and flavour, then add your special message! If you order before 2pm, we can deliver your cake the next working day, virtually anywhere in the UK. All of our letterbox cakes come complete with candles and balloons and our large cakes come with a cake slicer.