The processing time always seems to take a lengthy period. I love the variety of yarn offered on the WEBS site; however, twice now the yarn I received is a different color than the picture indicated...
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Sally
WEBS
2 years ago
Hello, thank you for taking the time to leave a review, they are very important to us!
We are sorry to hear of your disappointment concerning our processing time and packaging, we will feed these comment back to the appropriate warehouse team.
For the yarn colours, we always aim to display our lovely products as accurately as we can on our website. However, every computer and mobile phone have different monitor settings and for this reason we are unable to ensure that the colours monitors display will exactly match the colour of our yarns.
Each time an order is shipped you should receive a confirmation email, if this issue continues kindly make contact with us so we can take a look.
customerservice@yarn.com
We hope this helps.
Customer Service Team
WEBS® / America's Yarn Store®
Product reviews
Sally
WEBS
2 years ago
Hello, thank you for taking the time to leave a review, they are very important to us!
We are sorry to hear of your disappointment with the colours. We always aim to display our lovely products as accurately as we can on our website. However, every computer and mobile phone have different monitor settings and for this reason we are unable to ensure that the colours monitors display will exactly match the colour of our yarns.
We hope that helps.
Best wishes, Customer Service Team
WEBS® / America's Yarn Store®
Sally
WEBS
2 years ago
Hello, thank you for taking the time to leave a review, they are very important to us!
We are sorry to hear of your disappointment with the colours. We always aim to display our lovely products as accurately as we can on our website. However, every computer and mobile phone have different monitor settings and for this reason we are unable to ensure that the colours monitors display will exactly match the colour of our yarns.
We hope that helps.
Best wishes, Customer Service Team
WEBS® / America's Yarn Store®
Sally
WEBS
2 years ago
Hello, thank you for taking the time to leave a review, they are very important to us!
We are sorry to hear of your disappointment with the colours. We always aim to display our lovely products as accurately as we can on our website. However, every computer and mobile phone have different monitor settings and for this reason we are unable to ensure that the colours monitors display will exactly match the colour of our yarns.
We hope that helps.
Best wishes, Customer Service Team
WEBS® / America's Yarn Store®
Date of purchase: 10/10/2023
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Marjorie Hoffman
Feefo Verified
2 years ago
What Marjorie Hoffman said about WEBS:
I love the yarn and love the color but when knitting this yarn it looks like an inexpensive finish product. Really disappointed. MNH
Sally
WEBS
2 years ago
Hello, thank you for taking the time to leave a review, they are very important to us!
We are pleased you have been happy with the yarn but not the finished product. If you would like to get in touch with some photo's we would be happy to take a look.
customerservice@yarn.com
We hope that helps.
Best wishes
Customer Service Team
WEBS® / America's Yarn Store®
Both their in store and online services are great. Online is quick and easy and the yarns are depicted accurately. In store everyone is friendly and helpful. Always fund what i meed and more:)
Idk it’s a website. Items were shipped fast and packaged well to prevent damage in transport
Product reviews
Date of purchase: 10/16/2023
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Lorraine Cathala
Feefo Verified
2 years ago
What Lorraine Cathala said about WEBS:
Typical web purchase
Product reviews
Sally
WEBS
2 years ago
Hello, thank you for taking the time to leave a review, they are very important to us!
We are sorry to hear of your disappointment with this kit, if you would like to get in touch and also include some photo's we'd be happy to take a look.
customerservice@yarn.com
Best wishes, Customer Service Team
WEBS® / America's Yarn Store®
WEBS - America's Yarn Store is located in the picturesque Pioneer Valley of Western Massachusetts. WEBS started as a family-owned business and has been the destination for knitters, crocheters, weavers, and spinners for over 45 years.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
WEBS - America's Yarn Store is located in the picturesque Pioneer Valley of Western Massachusetts. WEBS started as a family-owned business and has been the destination for knitters, crocheters, weavers, and spinners for over 45 years.