Chunky cardigan sleeve fell off after 4 wears. I am paraplegic hence feels the cold.Garment held together with poor quality wool
Customer Services UK
WoolOvers
9 years ago
Thank you for your comments on your recently purchased item from us! We are sorry to hear that this item did not live up to the high standard that you would expect from us. We are always looking to improving our service and products, so I have forwarded your remarks to both our Design Team and our Brand & Merchandising Team. If you would like to discuss this further, please do not hesitate to contact us directly!
Customer Services UK
WoolOvers
9 years ago
Please also If you wish to return it, our team will have a look at it and act accordingly.
I I love my new hot pink crew jumper. I can wear it on its own or with a neat Peter Pan collar in white with tiny navy spots. It is so soft too. Also price good for cashmere and free delivery was a...
I have a high regard for Woolover's products, however, my current experience has not been good. I am still waiting for delivery of an order placed on 24 September (it's now 17 October). Customer...
Read more
Tony
WoolOvers
9 years ago
Thank you for your feedback, our Canadian delivery partners have contacted you directly to resolve the double payment. I do apologise that we have caused this issue and I'm sure all future shipments will be OK.
Trusted Customer
9 years ago
Not true - I've heard nothing from them yet.
Trusted Customer
9 years ago
Still waiting to be contacted about my refund. What disastrous service.
Trusted Customer
9 years ago
Still waiting for news of a refund for the customs duties that I paid twice.
Trusted Customer
9 years ago
Despite repeated assurances that my refund is being dealt with, I have now been waiting over a week for a refund of the customs duties that I paid twice. It's not clear why Woolovers refuse to reimburse me directly, since I purchased from them, not from the shipping company.
Trusted Customer
9 years ago
And another day goes by without my being contacted by Woolovers or by the terminally useless GlobalE regarding my refund.
Trusted Customer
9 years ago
Now the delivery company Spring are claiming that the fault lies with Canada Post for charging me the duties again, despite the fact that there was NOTHING on the exterior of my parcel to indicate that duties had already been paid.
Jumper arrived very promptly,only problem it was a different shade to the one displayed online, its still very pretty though,also I had a problem when entering my address it kept predicting another...
This is a repeat purchase, and I am quite satisfied with the goods and quality. However, the order took 2 weeks to come in! And no communication from WoolOvers or the shipping company except one...
Founded in 1989 at Country and Equestrian shows up and down the country, WoolOvers is now a world class knitwear brand, supplying over 1 million customers with women's and men's knitwear and accessories. The softest cashmere, the cosiest lambswool, the comfiest cotton, the finest merino wool... we are experts in natural knitwear and yarns and want to share nearly 30 years of experience with our customers.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Founded in 1989 at Country and Equestrian shows up and down the country, WoolOvers is now a world class knitwear brand, supplying over 1 million customers with women's and men's knitwear and accessories. The softest cashmere, the cosiest lambswool, the comfiest cotton, the finest merino wool... we are experts in natural knitwear and yarns and want to share nearly 30 years of experience with our customers.