Shipment arrived in excellent condition as far as packaging is concerned. The tracking info stopped once my shipment arrived in Canada and it took another 5-6 days for it to get delivered to my...
ordering was easy enough. tracking was tougher. receiving, well we'll have to see. last tracking evidence show that it made it to Canada 15 October, handed off 17th. as of 29th October...no idea...
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Customer Services UK
WoolOvers
9 years ago
We are sorry to hear that you have not yet received your order. We have been in contact with GlobalE- our 3rd party logistics company who will contact you with your parcel's location. Please accept our apologies for the delay.
I was very disappointed with the quality of the cardigan that i ordered and when i returned it the postaged cost me over eleven euros. so be careful when ordering from this company.
Customer Services UK
WoolOvers
9 years ago
Thank you for your comments on your recently purchased item from us! We are sorry to hear that this item did not live up to the high standard that you would expect from us. We are always looking to improve our products and will pass your feedback on to our design team. Unfortunately, we do not offer free returns but we are working on making it cheaper for our customers overseas to return, but do not have a time frame for this yet.If you have any queries please do not hesitate to contact our customer care team on 01 247 5149.
Good service as always. It is a pity that delivery to NZ requires a signature now, since it means an extra journey on a Saturday to pick it up as opening times for parcel pickup are VERY limited and...
Founded in 1989 at Country and Equestrian shows up and down the country, WoolOvers is now a world class knitwear brand, supplying over 1 million customers with women's and men's knitwear and accessories. The softest cashmere, the cosiest lambswool, the comfiest cotton, the finest merino wool... we are experts in natural knitwear and yarns and want to share nearly 30 years of experience with our customers.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Founded in 1989 at Country and Equestrian shows up and down the country, WoolOvers is now a world class knitwear brand, supplying over 1 million customers with women's and men's knitwear and accessories. The softest cashmere, the cosiest lambswool, the comfiest cotton, the finest merino wool... we are experts in natural knitwear and yarns and want to share nearly 30 years of experience with our customers.