How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

West Brom Building Society Reviews

https://www.westbrom.co.uk/

Rated

Exceptional

Service

4.7

/5

5

4

3

2

1

4,859

741

114

74

98

5,886

ratings over the past year

Displaying all 5,886 reviews

Trusted Customer

11 months ago

Date of purchase: 07/22/2024

Always a friend face

0

See full customer review

Trusted Customer

11 months ago

Date of purchase: 07/22/2024

Very helpful staff over the phone and my query on both occasions was dealt with efficiently and with good humour and friendliness

0

See full customer review

JS

John Sprigg

11 months ago

Date of purchase: 07/22/2024

What John Sprigg said about West Brom Building Society:

Excellent

0

See full customer review

JC

John Carpenter

Shrewsbury

11 months ago

Date of purchase: 07/20/2024

What John Carpenter said about West Brom Building Society:

Excellent customer service.

The young lady who served me was very polite, friendly and efficient. She guided me through my transaction explaining why there were penalties, how much they would be, and how they would be...

Read all

0

See full customer review

Trusted Customer

11 months ago

Date of purchase: 07/19/2024

Excellent customer service. Can’t fault it

Although I had an issue as I phoned to cancel and the account was opened anyway. The service was excellent and quickly rectified.

0

See full customer review

Trusted Customer

11 months ago

Date of purchase: 07/17/2024

Excellent service.

Quick, efficient, knowledgeable, happy to give their time for you, None judgmental.

0

See full customer review

Trusted Customer

11 months ago

Date of purchase: 07/17/2024

WILL BE BACK ….

Very friendly, very patient, very informative. All with smiles.

0

See full customer review

Trusted Customer

11 months ago

Date of purchase: 07/20/2024

All I needed to know

Just Right

0

See full customer review

Trusted Customer

11 months ago

Date of purchase: 07/19/2024

Unprofessional

My first mortgage appointment was cancelled the second appointment was on the wrong day finally they called on the right day and time. Very frustrating trying to get a mortgage advisor appointment....

Read all

Grace

West Brom Building Society

11 months ago

Thank you for your feedback. I'm sorry your experience with us wasn't up to our usual high standard, I will share your feedback with the relevant team. If you require any further assistance, please get in touch with us on 0345 241 4526. Thanks, Grace.

0

See full customer review

CW

Charles Webb

Birmingham b129pb

11 months ago

Date of purchase: 07/19/2024

What Charles Webb said about West Brom Building Society:

-

Could not have been better no

0

See full customer review

Not received a review invite?

About West Brom Building Society

At the West Brom, we know solid futures don’t happen overnight. So, whether you’re looking to own your first home or have savings you can rely on, we’ll do everything we can to help you build the life you want – bit by bit. Our desire to do the right thing, not just the easy thing, has always been important to us, and working with Feefo to listen to what our customers have to say will help us to know how we're doing and where we could improve.

Read all

0345 241 3785

Head Office, 2 Providence Place, West Bromwich, West Midlands, B70 8AF, United Kingdom