What Susan Hoult said about West Brom Building Society:
Lovely staff
The staff are very friendly, patient and welcoming. They make you feel special and take time to explain things thoroughly.
Julian
West Brom Building Society
5 months ago
I'm so pleased you’ve had such a positive experience with us, and I’ll be sure to pass your kind words on to the team. Thanks- Julian.
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Trusted Customer
Feefo Verified
5 months ago
Staff member was helpful and efficient.
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Trusted Customer
Feefo Verified
5 months ago
Friendly and helpful.
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AS
Andrew Snook
Feefo Verified
GBR
5 months ago
What Andrew Snook said about West Brom Building Society:
Excellent response
answered our question, and gave us additional info to hep us with our query
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Trusted Customer
Feefo Verified
5 months ago
Telephone call to move funds
Polite lady on phone who actioned my request
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Trusted Customer
Feefo Verified
5 months ago
Please allow online mortgage changes
Annoyed that cannot do online mortgage changes and just look at it. Doesnt say anywhere its read only. So was v frustrated. Cannot call in daytime as I'm working.
Considering changing to another...
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Gemma G
West Brom Building Society
5 months ago
We’re currently looking at how we can improve our mortgage portal, so we appreciate you taking the time to give us this feedback. Whilst we wouldn’t want to lose you as a customer, we understand the importance of changing your mortgage online. Thanks – Gemma G.
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Trusted Customer
Feefo Verified
5 months ago
Excellent Customer Service by Sarah from the West Bromwich BS
When l called customer service, l was greeted by a pleasant lady who introduced herself and took responsibility to find the answer to my question, even though it involved calling another section. ...
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Trusted Customer
Feefo Verified
5 months ago
Very good
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Trusted Customer
Feefo Verified
5 months ago
Very good
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Trusted Customer
Feefo Verified
5 months ago
Excellent service
Excellent, Jaden (sorry if that name is incorrect) was fantastic. Very happy with the service I received.
Gemma L
West Brom Building Society
5 months ago
I'm really glad to hear you had a great experience. I'll share your comments with my colleague. Thanks - Gemma L.
At the West Brom, we know solid futures don’t happen overnight. So, whether you’re looking to own your first home or have savings you can rely on, we’ll do everything we can to help you build the life you want – bit by bit. Our desire to do the right thing, not just the easy thing, has always been important to us, and working with Feefo to listen to what our customers have to say will help us to know how we're doing and where we could improve.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
At the West Brom, we know solid futures don’t happen overnight. So, whether you’re looking to own your first home or have savings you can rely on, we’ll do everything we can to help you build the life you want – bit by bit. Our desire to do the right thing, not just the easy thing, has always been important to us, and working with Feefo to listen to what our customers have to say will help us to know how we're doing and where we could improve.