Although WestBrom no longer offered the product I needed, they helped guide me on how to transfer my account without penalty.
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Trusted Customer
Feefo Verified
19 days ago
Spoke to a helpful young lady - but had difficulty getting through to a person on the telephone.
Over the years I have been happy with West Brom. If asked by someone I would give my experience. I do...
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Ellena
West Brom Building Society
15 days ago
It's great to know my colleague was able to help. I'm sorry to hear you had difficulty getting through to us by phone. I appreciate you taking the time to leave feedback and will pass your comments to the relevant team. Thanks - Ellena.
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Trusted Customer
Feefo Verified
19 days ago
Great communication
Answered my query immediately
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William Ballance
Feefo Verified
GBR
19 days ago
What William Ballance said about West Brom Building Society:
Good service no matter what day it is.
I always made welcome when at the Shrewsbury branch. There is never a bad day
there, very pleasant staff who have time to for you.
Can’t explain how helpful and thoughtful they are. Nothing is to...
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Jo
West Brom Building Society
17 days ago
Thanks, William, for your lovely feedback. It’s wonderful to know you always feel so welcome at our Shrewsbury branch and my colleagues provide such a friendly service. I’ll share your feedback with them. - Jo
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Trusted Customer
Feefo Verified
19 days ago
Excellent service
Excellent Staff were very helpful and generous with their time.
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Trusted Customer
Feefo Verified
19 days ago
I
Online banking is straightforward and very easy to use. Staff in my local branch are very friendly and helful.
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Trusted Customer
Feefo Verified
19 days ago
West Brom service review
Quite prompt in answering. Polite gentleman who I spoke with..
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Alan Dawkins
Feefo Verified
GBR
19 days ago
What Alan Dawkins said about West Brom Building Society:
Pleasant and efficient phone service
Your staff member was extremely pleasant and very efficient. He quickly understood what I needed (an interest figure on an account closed in 2025), provided it over the phone and undertook to send a...
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Jo
West Brom Building Society
17 days ago
Hi Alan. I’m pleased my colleague quickly understood what you needed and was able to give you information over the phone and arranged to send this to you as well. I’ll pass on your kind words. Thanks - Jo
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Trusted Customer
Feefo Verified
19 days ago
Excellent. The relevant information was given to me
At the West Brom, we know solid futures don’t happen overnight. So, whether you’re looking to own your first home or have savings you can rely on, we’ll do everything we can to help you build the life you want – bit by bit. Our desire to do the right thing, not just the easy thing, has always been important to us, and working with Feefo to listen to what our customers have to say will help us to know how we're doing and where we could improve.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
At the West Brom, we know solid futures don’t happen overnight. So, whether you’re looking to own your first home or have savings you can rely on, we’ll do everything we can to help you build the life you want – bit by bit. Our desire to do the right thing, not just the easy thing, has always been important to us, and working with Feefo to listen to what our customers have to say will help us to know how we're doing and where we could improve.