What Stephen Jabore said about West Brom Building Society:
Got what l needed with minimum fuss
Efficient and secure
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Trusted Customer
Feefo Verified
10 days ago
Excellent service
Professional, friendly, helpful
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LG
Lynda Griffiths
Feefo Verified
GBR
10 days ago
What Lynda Griffiths said about West Brom Building Society:
Lifelong customer
Quick service, did not have to wait at all. Pleasant staff.
The branch itself it bright and welcoming.
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Trusted Customer
Feefo Verified
10 days ago
The call centre was very easy to get through to, there were no long queues waiting to speak to a member of staff. When speaking to staff they were polite, courteous, very helpful and reassuring.
Jo
West Brom Building Society
9 days ago
It’s great to know you were able to get through to my colleagues quickly and they were helpful, polite and able to reassure you. Thanks for your feedback - Jo
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Trusted Customer
Feefo Verified
10 days ago
Fantastic service
Amazing service, felt really valued and received excellent advice. Call handler helped me log on and assured me with the process.
Julian
West Brom Building Society
10 days ago
Thanks for taking the time to give us your feedback. I’m so pleased you felt valued and my colleague was able to support you through the process. I’ll pass on your kind words. Julian
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Harold MacDonald-Taylor
Feefo Verified
GBR
10 days ago
What Harold MacDonald-Taylor said about West Brom Building Society:
Great Cashiers at West Brom Building Society
Cashier was very courteous & professional throughout all my transactions carried out on that day.
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Trusted Customer
Feefo Verified
10 days ago
Service great
The service was great thanks
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Trusted Customer
Feefo Verified
10 days ago
The cashier was very pleasant and efficient
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Trusted Customer
Feefo Verified
11 days ago
Superstar
Everytime i have called they managed to exceed expectations. Thank you for a brilliant service
Jo
West Brom Building Society
9 days ago
It’s great to hear we exceed your expectations each time you call us. Thanks for your kind words. - Jo
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Trusted Customer
Feefo Verified
11 days ago
Opening savings account
The staff were very helpfull.I explained what a/c I was looking for.They explained everything thoroughly & took time & care to make sure I was happy.opening new a/c was straight forward.
Jo
West Brom Building Society
9 days ago
I’m so pleased my colleagues took the time to help you with your new account, explaining everything clearly, to make sure you felt happy. Thanks - Jo
At the West Brom, we know solid futures don’t happen overnight. So, whether you’re looking to own your first home or have savings you can rely on, we’ll do everything we can to help you build the life you want – bit by bit. Our desire to do the right thing, not just the easy thing, has always been important to us, and working with Feefo to listen to what our customers have to say will help us to know how we're doing and where we could improve.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
At the West Brom, we know solid futures don’t happen overnight. So, whether you’re looking to own your first home or have savings you can rely on, we’ll do everything we can to help you build the life you want – bit by bit. Our desire to do the right thing, not just the easy thing, has always been important to us, and working with Feefo to listen to what our customers have to say will help us to know how we're doing and where we could improve.