Although I a very familiar with online forms etc I was really struggling with the process of transferring money from a matured ISA to new ones. On three occasions I had to phone your help line. The...
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Trusted Customer
Feefo Verified
2 years ago
75
Really friendly and helpful support staff
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EW
Elizabeth Wallace
Feefo Verified
Putney London
2 years ago
What Elizabeth Wallace said about West Brom Building Society:
Absolutely Stellar. First class service in every aspect.
The West Bromwich were amazing to me when I needed real help. I doubt any other mortgage company would have gone above and beyond the way they did. I will be forever grateful. The customer service...
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KY
Kyle
Feefo Verified
2 years ago
What Kyle said about West Brom Building Society:
Jade was the best!
The customer service I received from Jade was 10/10, very friendly and professional and made my experience very easy!
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DD
David Dunne
Feefo Verified
2 years ago
What David Dunne said about West Brom Building Society:
Pleasant and well informed
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Trusted Customer
Feefo Verified
2 years ago
straight forward
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AG
Adrian Griffiths
Feefo Verified
Shrewsbury
2 years ago
What Adrian Griffiths said about West Brom Building Society:
New account
The service was excellent, very helpful and informative whilst going through the process
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LD
Lesley Dunning
Feefo Verified
Sutton Coldfield
2 years ago
What Lesley Dunning said about West Brom Building Society:
Helpful
I saw an employee without making an appointment and she helped my to open an ISA in the branch without any problems
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SW
Susan Wilson
Feefo Verified
West Bromwich/Walsall
2 years ago
What Susan Wilson said about West Brom Building Society:
Great service
Excellent service by really nice people. Rachel gave us alot of advise
At the West Brom, we know solid futures don’t happen overnight. So, whether you’re looking to own your first home or have savings you can rely on, we’ll do everything we can to help you build the life you want – bit by bit. Our desire to do the right thing, not just the easy thing, has always been important to us, and working with Feefo to listen to what our customers have to say will help us to know how we're doing and where we could improve.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
At the West Brom, we know solid futures don’t happen overnight. So, whether you’re looking to own your first home or have savings you can rely on, we’ll do everything we can to help you build the life you want – bit by bit. Our desire to do the right thing, not just the easy thing, has always been important to us, and working with Feefo to listen to what our customers have to say will help us to know how we're doing and where we could improve.