Amazing support as always. I called about an account query for an action I couldn't complete through the online portal and they completed it for me over the phone. Thank you
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Judith Unwin
Feefo Verified
GBR
3 months ago
What Judith Unwin said about West Brom Building Society:
Excelent
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Paul Smith
Feefo Verified
GBR
3 months ago
What Paul Smith said about West Brom Building Society:
Excell3nt
Staff FANTASTIC !
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Trusted Customer
Feefo Verified
3 months ago
Very satisfying, made me feel at ease. My phone call was about what I thought could be a possible scam. It turns out it was a genuine email from the West Brom. I felt reassured and praised for...
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Trusted Customer
Feefo Verified
3 months ago
Great Redditch Branch
I have always found the staff to be polite, friendly and knowledgeable about the products they have.
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Trusted Customer
Feefo Verified
3 months ago
Great service
When I visited the West Bromwich branch yesterday I was very pleased with the service I received. The lady who dealt with me was very helpful, nothing was too much trouble.
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Trusted Customer
Feefo Verified
3 months ago
Problem solved quickly
The service I got when speaking to the customer service agent (Azi) was as excellent - he made the effort to check exactly why there was a problem with my account transfer - it’s just a shame that it...
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Julian
West Brom Building Society
2 months ago
I'm pleased to know that my colleague was able to help and sort this out for you. If you’d like to talk about this further, please call our Customer Care team on 0345 241 0607 or email customercare@westbrom.co.uk. Thanks – Julian.
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Trusted Customer
Feefo Verified
3 months ago
Helpful, friendly branches.
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Trusted Customer
Feefo Verified
3 months ago
Excellent service
Turned up at wrong branch to register power of attorney we went to stourbridge but appointment was for great bridge. Manager saw us at stourbridge branch as we had accidently booked wrong branch. He...
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Ellena
West Brom Building Society
2 months ago
I’m delighted to hear about your recent experience when you visited branch for your appointment. It’s great to hear my colleague was still able to complete your request. I’ll be sure to pass your kind words on. Thanks – Ellena.
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John Allsopp
Feefo Verified
GBR
3 months ago
What John Allsopp said about West Brom Building Society:
At the West Brom, we know solid futures don’t happen overnight. So, whether you’re looking to own your first home or have savings you can rely on, we’ll do everything we can to help you build the life you want – bit by bit. Our desire to do the right thing, not just the easy thing, has always been important to us, and working with Feefo to listen to what our customers have to say will help us to know how we're doing and where we could improve.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
At the West Brom, we know solid futures don’t happen overnight. So, whether you’re looking to own your first home or have savings you can rely on, we’ll do everything we can to help you build the life you want – bit by bit. Our desire to do the right thing, not just the easy thing, has always been important to us, and working with Feefo to listen to what our customers have to say will help us to know how we're doing and where we could improve.