Excellent friendly service. Waiting was minimal. Pleasant cashier. It was a delight to have such good service.
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James Kamara
Feefo Verified
GBR
8 days ago
What James Kamara said about West Brom Building Society:
Excellent experience
I had an excellent experience with West Brom Building Society throughout my mortgage journey. From the very beginning, the team was professional, knowledgeable, and supportive, making what can often...
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Jo
West Brom Building Society
4 days ago
Thanks James for your lovely feedback. We're delighted to hear our team made your mortgage journey straightforward and stress-free. It's great to know you felt supported, informed, and valued throughout the process. We really appreciate your recommendation and thanks for choosing us. - Jo
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Gillian Hughes
Feefo Verified
GBR
8 days ago
What Gillian Hughes said about West Brom Building Society:
Everything is just so easy to sort out quick visit to pay money in or get out no problem
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BK
Balwinder Kaur
Feefo Verified
8 days ago
What Balwinder Kaur said about West Brom Building Society:
Very good
Services is very good so friendly and fast
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Trusted Customer
Feefo Verified
8 days ago
Pleasant staff, very knowledgeable and efficient with my query.
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CS
Clara Smith
Feefo Verified
GBR
8 days ago
What Clara Smith said about West Brom Building Society:
Excellent customer service
I contacted West Brom for support with a dormant account from the 90s, which I’d only just found out about (34 years later!). I spoke to Sonya who was not only super helpful, she was very...
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Ellena
West Brom Building Society
3 days ago
Hi Clara, it’s wonderful to hear Sonia was so kind and professional when you spoke with her about your dormant account. I’m pleased she was able to sort this for you. I’ll be sure to pass your kind words on to her. Thanks – Ellena.
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Peter
Feefo Verified
GBR
8 days ago
What Peter said about West Brom Building Society:
Helpful and attentive
The service was supportive, helpful and all our questions and needs were completed well.
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Trusted Customer
Feefo Verified
8 days ago
Brilliant company which helped us to get our mortgage.
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Trusted Customer
Feefo Verified
13 days ago
Service
Very good service
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Eric Tromans
Feefo Verified
GBR
9 days ago
What Eric Tromans said about West Brom Building Society:
At the West Brom, we know solid futures don’t happen overnight. So, whether you’re looking to own your first home or have savings you can rely on, we’ll do everything we can to help you build the life you want – bit by bit. Our desire to do the right thing, not just the easy thing, has always been important to us, and working with Feefo to listen to what our customers have to say will help us to know how we're doing and where we could improve.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
At the West Brom, we know solid futures don’t happen overnight. So, whether you’re looking to own your first home or have savings you can rely on, we’ll do everything we can to help you build the life you want – bit by bit. Our desire to do the right thing, not just the easy thing, has always been important to us, and working with Feefo to listen to what our customers have to say will help us to know how we're doing and where we could improve.