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Wendy Wu Tours Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Displaying all 165 reviews

Trusted Customer

Feefo Verified

AUS

3 months ago

What Trusted Customer said about Wendy Wu Tours:

An absolutely wonderful firm to work with

Wendy Wu provided my wife and I with exceptional service We did have an issue before our trip and their empathy and understanding was exceptional

Amanda Bruno

Wendy Wu Tours

3 months ago

Dear Wayne, Thank you very much for your kind words and 5-star review. I’m sure our team will be delighted to know that their support and empathy made such a positive impact during a challenging situation. Warm regards, Julia @ Customer Relations Wendy Wu Tours

Date of purchase: 02/02/2026

Trusted Customer

Feefo Verified

3 months ago

Booking a trip

I booked a trip online and paid the deposit. Very easy.

Amanda Bruno

Wendy Wu Tours

3 months ago

Dear Customer, Thank you very much for your lovely 5-star review. We are looking forward to welcome you on our tour soon. Warm regards, Julia @ Customer Relations Wendy Wu Tours

Date of purchase: 02/06/2026

Trusted Customer

Feefo Verified

3 months ago

Travelled many times and will again

Exceptional service Tour guides extremely knowledgeable and helpful

Amanda Bruno

Wendy Wu Tours

3 months ago

Dear Customer! Thank you very much for your lovely 5- star review. We appreciate and value your loyalty and support. Warm regards, Julia @ Customer Relations Wendy Wu Tours

Date of purchase: 02/05/2026

Angela

Feefo Verified

AUS

3 months ago

What Angela said about Wendy Wu Tours:

Wendy Wu ….Wendy Wow!

Excellent customer service over the phone(Zoe) and IT platform extremely easy and efficient to navigate.

Amanda Bruno

Wendy Wu Tours

3 months ago

Dear Angela, Thank you so much for this fantastic 5-star review! I am sure Zoe will be happy to learn of your feedback. Warm regards, Julia @ Customer Relations Wendy Wu Tours

Date of purchase: 01/30/2026

Trusted Customer

Feefo Verified

3 months ago

Don’t push people to book via chat!

Their tours are absolutely terrific, but I was not happy with a recent online ‘chat’ that did not answer my initial question, and turned into a chat-mediated booking. It was all conducted so...

Amanda Bruno

Wendy Wu Tours

3 months ago

Dear Customer, Thank you for your feedback. Please rest assured it has been taken on board. We are thrilled to learn that you find our tours terrific. We appreciate your loyalty and support. Warm regards, Julia @ Customer Relations Wendy Wu Tours

Date of purchase: 02/22/2023

Trusted Customer

Feefo Verified

3 months ago

Our experience was just fantastic from start to finish

fantastic everything you could want in a holiday. One thing you should be able to tip who you want and give it to that special person who has made your experience that much better and not be told how...

Amanda Bruno

Wendy Wu Tours

3 months ago

Dear Customer, Thank you for your lovely 5-star review. We are thrilled that your holiday was fantastic. We appreciate and value your feedback as it will helps us to refine our tours. Warm regards, Julia @ Customer Relations Wendy Wu Tours

Date of purchase: 01/28/2026

TrevorSummers

Feefo Verified

AUS

3 months ago

What TrevorSummers said about Wendy Wu Tours:

Excellent service and easy booking process.

Excellent service, web site very easy to navigate, questions answered quickly and simple to pay deposit, countdown to our trip. Have logged onto our Wendy Wu Portal and love it. Very easy to navigate...

Amanda Bruno

Wendy Wu Tours

3 months ago

Dear Trevor, Thank you so much for your wonderful feedback! We’re delighted to hear that our portal made the booking process smooth and straightforward. We really appreciate your kind words about the design — it means a lot to our team. Warm regards, Julia @ Customer Relations Wendy Wu Tours

Date of purchase: 01/23/2026

PeterHowell

Feefo Verified

AUS

3 months ago

What PeterHowell said about Wendy Wu Tours:

Booking tour online

The service I have while booking tour online has been excellent so far and easy to follow.

Amanda Bruno

Wendy Wu Tours

3 months ago

Dear Peter! Thank you very much for your lovely 5-star review. I will make sure to pass your feedback to our team. Warm regards, Julia @ Customer Relations Wendy Wu Tours

Date of purchase: 01/31/2026

Trusted Customer

Feefo Verified

3 months ago

Amanda Bruno

Wendy Wu Tours

3 months ago

Dear Customer! Thank you very much for your 5-star rating of the service provided by our Team. Warm regards, Julia @ Customer Relations Wendy Wu Tours

Date of purchase: 01/29/2026

NOELWILLIAMSON

Feefo Verified

AUS

3 months ago