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Vonage Reviews

https://www.vonage.co.uk/
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ratings over the past year

Vonage is no longer an active Feefo customer
Displaying all 1,035 reviews
TC
Trusted Customer
Northamptonshire
7 years ago
Date of purchase: 06/29/2017
What Trusted Customer said about Vonage:
Would recommend and buy again
3
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TC
Trusted Customer
Redditch
7 years ago
Date of purchase: 06/02/2017
What Trusted Customer said about Vonage:
Look before you leap!
1 Tell your customers that if they have a personal alarm system it won't work properly on Vonage. I linked up my wife's alarm system to the Vonage phone line then 3 days later an ambulance arrived...

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Jeff Chapman
Vonage
7 years ago
Thank you for your feedback. We apologise for the inconvenience caused on your alarm system. I will attempt to address each of your comments.
1. Unfortunately it is not possible to develop our service to be compatible with alarm systems which use a modem connection.
2. It is a regulatory requirement for 999 calls to connect over Vonage and we are compliant.
3. Our service includes an enhanced voicemail service please contact our support team if you require assistance or refer to our voicemail support page https://support.vonage.co.uk/articles/answer/Vonage-Voicemail-546.
4.Most of our system messages are recorded in a British accent.
5.The number transfer process can be complicated and it involves multiple agencies. Some elements are outside of our control but we actively chase all parties to complete number ports ASAP.
6. It is not necessary for people on the same exchange number to use the dialling code when call your number.

I hope these responses are helpful. Please call us on 0207 993 9000 if you require further assistance.
TC
Trusted Customer
7 years ago
Your answer to No 6 is incorrect. I tried dialling a friend without using the dialling code. The dreadful American voice says, "Lines are temporarily busy." So I dialled again with the dialling code and got straight through. My friend confirmed that he had not been on the phone so the line was not "temporarily busy". As you have not got No 6 right and I have, why should I believe your answer to No 2? And I have never heard any message with a British accent so I doubt you are right about No 4. Regarding No 3, yes I have discovered how to do this but was looking for the same service on 1571 as per other operators I have used.
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4
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TC
Trusted Customer
Oxon
7 years ago
Date of purchase: 07/01/2017
What Trusted Customer said about Vonage:
Very happy!
Easy set up and switch over from BT and have had no problems since! I can now use the landline at any time of day - thank you.
3
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TC
Trusted Customer
7 years ago
Date of purchase: 06/19/2017
What Trusted Customer said about Vonage:
i like the text and email for a voice message left
1
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TC
Trusted Customer
7 years ago
Date of purchase: 06/28/2017
What Trusted Customer said about Vonage:
Poor technical support from India Call Centre
Support from the India call centre was pathetic. I had a very simple problem with a BT Hub 5 router requiring a port forwarding setting which the support team was unaware of and provided misleading...

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Jeff Chapman
Vonage
7 years ago
Sorry to hear that. The issue you describe is included in the agent support material and the steps to resolve it are clearly defined. The agents involved will receive additional coaching. Our Support team consistently perform at best in class levels so hopefully future interactions will be more satisfactory to you.
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2
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TC
Trusted Customer
7 years ago
Date of purchase: 06/23/2017
What Trusted Customer said about Vonage:
Excellent value.
Good quality service delivered without any obvious problems. Clarity of callers' voices is excellent.
0
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TC
Trusted Customer
7 years ago
Date of purchase: 06/16/2017
What Trusted Customer said about Vonage:
He was very good and good listener and he was really good explain what offer he can gave me
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0
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TC
Trusted Customer
7 years ago
Date of purchase: 06/14/2017
What Trusted Customer said about Vonage:
Determined to move from Vonage but the system seems to be working OK now.
The changeover to Vonage has been problematic to say the least.Months to get back original number then phone not receiving incoming calls for most of August. The system appears to be working OK now....

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Jeff Chapman
Vonage
7 years ago
Thank you for your feedback. We are sorry for the inconvenience during your number transfer. The porting process can be complicated , it's a manual process involving multiple agencies and some elements are outside of our control. The porting of your number took much longer than normal due to a network related problem.
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Trusted Customer
7 years ago
Date of purchase: 06/21/2017
What Trusted Customer said about Vonage:
Very good - as long as you don't expect you phone number to transfer.
Actual VoIP service seems to work very well. Unfortunately transferring our phone number and dealing with customer services was far less successful, with lots of excuses, blaming the customer, and...

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Trusted Customer
Bristol
7 years ago
Date of purchase: 06/26/2017
What Trusted Customer said about Vonage:
Up to now it working perfect
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About Vonage
Vonage is a world leading broadband telephony company that turns your broadband into a high quality phone line. We have 2.4 million customers worldwide.
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0207 993 5247
Brook House, 229-243 Shepherds Bush Road, London, London, W6 7AN, United Kingdom
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About Vonage
Vonage is a world leading broadband telephony company that turns your broadband into a high quality phone line. We have 2.4 million customers worldwide.