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Viator Reviews

https://www.viator.com

Rated

Excellent

No matter where you are in the world, you can count on Viator for booking memorable tours and activities.

Service

4.6

6,350

820

153

114

470

7,907

ratings over the past year

Displaying all 41,870 reviews

Sam Barnes

9 months ago

Date of purchase: 11/16/2024

What Sam Barnes said about Viator:

NEVER disappointed

NEVER disappointed in a Viator vetted tour for some 9 years now.

See full customer review

Cathy

Washington

9 months ago

Date of purchase: 11/16/2024

What Cathy said about Viator:

Easy to book just about anything!

Have used the app when traveling to set up transportation and events. Never had a problem and love the ease of use.

See full customer review

Matthew Drummet

Ocala

9 months ago

Date of purchase: 11/16/2024

What Matthew Drummet said about Viator:

Great choices and service!

Listing showed all information and availability. Selecting and checking out was easy!

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Trusted Customer

9 months ago

Date of purchase: 11/16/2024

Easy to book.

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Teresa

Dublin

9 months ago

Date of purchase: 11/03/2024

What Teresa said about Viator:

The worst booking vompany ever

I booked my tickets for the 22nd of November 2024 and paid the money for it and you changed it to the 15th of November 2024. Why would I book tckets for the 15th of November 2024 when I am only...

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Viator Customer Relations

Viator

9 months ago

Hi MAry, We are sorry to hear about your negative experience. We have reviewed your booking, and have emailed you directly. We apologize for any inconvenience and look forward to assisting you in the future. If you have any other concerns, please feel free to visit our site at https://www.viator.com/help. Kind Regards, Viator Social Engagemen

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Chris

Canada

9 months ago

Date of purchase: 11/16/2024

What Chris said about Viator:

Simplicity

Ease of booking.

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Myeisha Jacobs

Rancho Cucamonga, California

9 months ago

Date of purchase: 11/16/2024

What Myeisha Jacobs said about Viator:

Love Viator excursions

I’ve used some several times to my travels and a very easy to book with the app they make everything very convenient and the guide are very, very kind and nice and friendly

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Jonathan Rubinow

SoCal

9 months ago

Date of purchase: 11/16/2024

What Jonathan Rubinow said about Viator:

Viator doesn’t care about its customers

Viator refused to refund me $75 for an English “all day” tour of Toledo, Spain that was mostly in Spanish and wasn’t all day.

Viator Customer Relations

Viator

9 months ago

Hi Jonathan, We're sorry to hear about this. We see you've made a few posts regarding your experience. Each supplier's customer satisfaction ratings are reviewed and addressed directly with that supplier. We have taken note of this complaint and would like to apologize that our service did not meet your expectations on this occasion. Kind Regards, Viator Social Engagement Team

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Trusted Customer

9 months ago

Date of purchase: 11/16/2024

See full customer review

Terri Little

9 months ago

Date of purchase: 11/16/2024

What Terri Little said about Viator:

It was easy to schedule a walking tour for our trip

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About Viator

No matter where you are in the world, you can count on Viator for booking memorable tours and activities. But this is no ordinary site for booking travel--with flexible cancellation, affordable payment plans, and around-the-clock customer service. We make it easy so you can focus on the fun stuff.

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1 (781) 800-5000

400 First Avenue, Needham, Massachusetts, 02494, United States