How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Viator Reviews

https://www.viator.com

EXCELLENT

No matter where you are in the world, you can count on Viator for booking memorable tours and activities.

Service

4.5

/5

5

4

3

2

1

7,967

911

181

164

690

9,913

ratings over the past year

Displaying all 48,825 reviews

TC

Trusted Customer

8 years ago

What Trusted Customer said about Viator:

This is not for Viator but for the local tour operator who cancelled the program.

0

Trusted Customer

8 years ago

Best online travel agent

Viator is awsome i can highly recommend them

0

TC

Trusted Customer

Toronto

8 years ago

What Trusted Customer said about Viator:

Easy to order - good information - clear communication of the steps

0

Trusted Customer

8 years ago

Great service!

I called Viator with questions. They actually called the tour operator for the answers. This allowed me to book without worry. Very helpful, and friendly service.

0

TC

Trusted Customer

8 years ago

What Trusted Customer said about Viator:

Excellent web page

Everything was straightforward in making my booking. Please ask again after I have used the product

0

TC

Trusted Customer

8 years ago

What Trusted Customer said about Viator:

Decent but pricey

Tour guide was friendly and took pictures for us. £42 seemed a bit steep for a simple speed boat tour, especially when all areas are easily accessible by land. You pay for the experience

0

Trusted Customer

8 years ago

I am excited about the tour but customer service need to pay attention to what the customer is saying. I bought this for a Christmas gift for my husband and both my first and last name spelt wrong...