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Viator Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Displaying all 50,560 reviews

Trusted Customer

8 years ago

One day trip but rided on three buses! Anyhow Jack the driver gave extra information while he was not driving. Appreciate his gesture and thank you his introduction of Irish Lomg-neck Sheep which is...

Mona S at Viator Customer Relations

Viator

8 years ago

Thank you for your feedback. We are delighted to hear that you enjoyed your experience. We hope to be of service to you again in the near future.

Trusted Customer

8 years ago

What Trusted Customer said about Viator:

Good job

Mona S at Viator Customer Relations

Viator

8 years ago

Thank you for your feedback. We hope to be of service to you again in the near future.

Trusted Customer

8 years ago

What Trusted Customer said about Viator:

Don’t do it

Hop off and hop of wasted most of our day. Paris traffic a nightmare. Much better to take metro. My second experience with big bus. Not worth the hassle.

Mona S at Viator Customer Relations

Viator

8 years ago

Dear Valued Viator Customer,

Thank you very much for your feedback. Your experience on this tour will definitely help future travelers and the supplier of the tour to improve their services. Please feel free to place this review on our website using the “Manage My Booking” tab at the top of the website.

We would appreciate your re-consideration of our rating on this survey as it pertains exclusively to the customer service you received at the time of booking your reservation.

Trusted Customer

8 years ago

What Trusted Customer said about Viator:

Great Day Trip

Very easy online booking. Easy place to meet. Tour guide Alex was great and very knowledgeable. Great day trip.

Trusted Customer

8 years ago

What Trusted Customer said about Viator:

Messing around

I had a confirmed booking which they then changed but have now sent me the voucher for the original time. Confused!

Mona S at Viator Customer Relations

Viator

8 years ago

Dear Jack, sorry for the confusion. After review of your booking we see that the supplier notified you directly about the time change of your tour. Unfortunately when this happens, the information in Viator's system is not updated. Rest assured that the supplier will honor the original voucher based on your communication with them. Please enjoy your tour!

Trusted Customer

8 years ago

What Trusted Customer said about Viator:

They fixed my booking date after I mistakenly picked the wrong day.

Trusted Customer

8 years ago

What Trusted Customer said about Viator:

Great customer service

Easy to book. When there was an issue with a vendor they were quick to inform me of the problem and steps to rebook. Great communication!

Trusted Customer

8 years ago

First time that I have problem with Viator, the computer without control?

Why leaving feedback? I haven't started this tour. Is Viator run by a machine that is now confused? Thirty minutes after I purchased Viator tour, my credit card number and information were stolen....

Mona S at Viator Customer Relations

Viator

8 years ago

Hello Patana, Rest assured that Viator is definitely not run by a machine and our website is very secure. Our website and contact centers are Level 1 PCI DSS (Payment Card Industry Data Security Standard) compliant. We hope this knowledge eases your concerns about booking with Viator. We hope to assist you again in the near future.

Trusted Customer

8 years ago

What Trusted Customer said about Viator:

It helpes me to make a very exciting trip

Easy to find the events and very well organized. Also, many options.

Trusted Customer

8 years ago

Great Tour, Must Go

It was a lovely experience. I suggest everybody to buy this tour. In a day, you can see all the details in Lebanon. They get you from you hotel and drop back. They serve an amazing launch in a very...

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