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Viator Reviews

https://www.viator.com

Rated

Excellent

No matter where you are in the world, you can count on Viator for booking memorable tours and activities.

Service

4.6

5,650

745

135

100

415

7,045

ratings over the past year

Displaying all 41,008 reviews

Trusted Customer

11 minutes ago

Date of purchase: 07/13/2025

Very pricey

Driver is friendly, but it’s too pricey.

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Brian Fields

6 hours ago

Date of purchase: 07/17/2025

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Trusted Customer

7 hours ago

Date of purchase: 05/26/2025

Get details about ports and difficulty of adventure before using Viator.

Viator is easy to book but doesn't communicate correctly about the excursions. We were at incorrect ports. Some excursions were far more difficult than indicated. The pictures look like relaxing boat...

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Viator Customer Relations

Viator

2 hours ago

Hi, Thank you for your feedback. At Viator, we take customer concerns seriously and continuously work with our suppliers to enhance the quality of our services. Each supplier's performance is regularly reviewed to ensure we maintain the highest standards of customer satisfaction. We regret that your experience did not meet expectations and appreciate the opportunity to improve. If there’s anything further we can do, please don’t hesitate to reach out.

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Makayla Sadamori

Yokohama

8 hours ago

Date of purchase: 07/17/2025

What Makayla Sadamori said about Viator:

Good tours and booking managing experience

It was easy to book and also easy to cancel a tour that I double booked by mistake

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Trusted Customer

9 hours ago

Date of purchase: 07/14/2025

Viator is easy to use and very responsive regarding refunds when we’ve had to cancel a booking because of travel plan changes.

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Trusted Customer

9 hours ago

Date of purchase: 07/17/2025

See full customer review

Trusted Customer

9 hours ago

Date of purchase: 07/17/2025

See full customer review

Cindy Latendresse

Baraga

10 hours ago

Date of purchase: 07/16/2025

What Cindy Latendresse said about Viator:

Washington DC Capitol Hill tour Supreme Court, Library and Capitol

The girl on the phone was not very clear on where we would pick up tickets and park. If I do not get a refund, I will be putting in a complaint with our credit card provider. This was the worst...

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Viator Customer Relations

Viator

7 hours ago

Hi Cindy, We’re sorry to hear about your experience. We have reviewed your booking and have sent you an email with further details. Our goal is to resolve this for you as quickly as possible, and we sincerely apologize for any inconvenience caused. If you have any additional concerns, please visit our Help Center at https://www.viator.com/help. Kind Regards, Daniela

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Stephanie Yong

11 hours ago

Date of purchase: 07/17/2025

What Stephanie Yong said about Viator:

Quick respond when question asked. Quick decision made when we have issue with transport due to road accident, they took us walking with great scenic views, though some bits are quite hard to walk.

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Shriram Bagrodia

11 hours ago

Date of purchase: 07/17/2025

What Shriram Bagrodia said about Viator:

It was efficient and self directed.

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About Viator

No matter where you are in the world, you can count on Viator for booking memorable tours and activities. But this is no ordinary site for booking travel--with flexible cancellation, affordable payment plans, and around-the-clock customer service. We make it easy so you can focus on the fun stuff.

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1 (781) 800-5000

400 First Avenue, Needham, Massachusetts, 02494, United States