Thank you for your review, all feedback is important to us and we’re sorry to hear you’ve had such a frustrating experience
As you can hopefully see from our other reviews, your situation is the exception and far from our usual high standards. This makes us all the keener to make sure this gets resolved and doesn’t happen again.
Please call our Customer Care Team on 0800 808 5700 8am to 8pm 7 days a week to let them know all your details and we will do our best to tailor a satisfactory resolution for you.
0
Share
Trusted Customer
Feefo Verified
1 year ago
It was good it help me to understand
Customer Care Team
Debt Free Advice
1 year ago
Thanks so much for taking the time to leave us a positive review – it’s much appreciated
1
Share
Trusted Customer
Feefo Verified
1 year ago
Not too sure
I was extremely stressed and helpless when I met David (the debt advisor).
But David managed to comfort me to calm myself down. He also promised to do all he can to support me to clear the debt.
He...
Read more
Customer Care Team
Debt Free Advice
1 year ago
Thank you for the wonderful review and for taking the time to share your feedback with David. We are ecstatic that your expectations were met - and we were able to assist you!
1
Share
Trusted Customer
Feefo Verified
1 year ago
Not very happy
Not well trained and they want to do things fast and few communication.
Customer Care Team
Debt Free Advice
1 year ago
Thank you for your review, all feedback is important to us and we’re sorry to hear you’ve had such a frustrating experience
As you can hopefully see from our other reviews, your situation is the exception and far from our usual high standards. This makes us all the keener to make sure this gets resolved and doesn’t happen again.
Please call our Customer Care Team on 0800 808 5700 8am to 8pm 7 days a week to let them know all your details and we will do our best to tailor a satisfactory resolution for you.
1
Share
AB
Abbas
Feefo Verified
London
1 year ago
What Abbas said about Debt Free Advice:
Excellent
Smooth, quick and professional. I felt comfortable to discuss my financial problems and share my concerns.
Customer Care Team
Debt Free Advice
1 year ago
Thank you so much for your positive 5 Star rating for your recent visit to Nucleus
1
Share
RA
Raymond
Feefo Verified
Sydenjam
1 year ago
What Raymond said about Debt Free Advice:
CAB experience
Vanessa was extremely helpful and spent a couple of hours with me and my problem. Her manner was patient and professional talking and explaining to me the procedure. going forward.
Customer Care Team
Debt Free Advice
1 year ago
Thank you for leaving us an excellent review. We're thrilled you loved your experience and we'll be sure to pass along your kind words to Vanessa. We put customer satisfaction as our priority and your review reaffirms the hard work we contribute daily.
1
Share
Trusted Customer
Feefo Verified
1 year ago
I thought the service from start to finish was to my satisfaction
The service: I was dealt with immediately, I would highly recommend you and was completely impressed with the professionalism and customer service I got. The adviser/advice was extremely...
Read more
1
Share
Trusted Customer
Feefo Verified
1 year ago
Debt advisor it’s helpful great advice
It is a wonderful help it’s great Citzen Advice
Customer Care Team
Debt Free Advice
1 year ago
Thanks so much for taking the time to leave us a 5 star rating – it’s much appreciated
0
Share
Trusted Customer
Feefo Verified
1 year ago
To see Dept advisor
The advisor was very good
He is very patience to explain things to me.
Very polite, humble ect.
He was ready to help and indeed he did his best.
Finally he told me they will send me to food bank...
Read more
Customer Care Team
Debt Free Advice
1 year ago
Thank you so much for your positive 5 Star rating on your recent visit to Toynbee Hall - we're happy Christian was helpful!
0
Share
AD
Abdi Duhul
Feefo Verified
London
1 year ago
What Abdi Duhul said about Debt Free Advice:
They are very good, helpful and respectful and friendly service and I’m so happy to appreciate themselves
Customer Care Team
Debt Free Advice
1 year ago
On behalf of us all at SWLLC – we would like to thank you for sharing this great review. We are thrilled that you had a great experience
In the UK, 8.5 million people are in need of debt advice, with a further 10.6 million at risk of needing debt advice. Join the 250,000 people who have already benefited from free debt advice from dedicated staff across our partnership of FCA regulated charities. DFA is a free advice service led by Toynbee Hall, a registered charity [211850] and a company limited by guarantee [20080].
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
In the UK, 8.5 million people are in need of debt advice, with a further 10.6 million at risk of needing debt advice. Join the 250,000 people who have already benefited from free debt advice from dedicated staff across our partnership of FCA regulated charities. DFA is a free advice service led by Toynbee Hall, a registered charity [211850] and a company limited by guarantee [20080].