Very helpful and understanding. Made me feel at ease, I am in an impossible situation and they have given me me the confidence to sort myself out.
Customer Care Team
Debt Free Advice
1 year ago
Thank you so much for your lovely feedback. It means a great deal to us that you felt supported, and we’re so pleased we could help. Don’t hesitate to reach out again if you need anything in future.
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Trusted Customer
Feefo Verified
1 year ago
the service though helpful was not able to solve my need.
Knowledgeable, professional and excellent.
Customer Care Team
Debt Free Advice
1 year ago
Thank you so much for taking the time to leave us your feedback and for your 5‑star rating. We're really pleased to hear that you found our advisor knowledgeable and professional.
We’re sorry we couldn’t fully resolve your need on this occasion, but we truly value your comments and will use them to keep improving our service. Please don’t hesitate to get in touch if there’s anything further, we can do to support you.
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Trusted Customer
Feefo Verified
1 year ago
Great service
The service I receive was very helpful convenient and easy to follow
Customer Care Team
Debt Free Advice
1 year ago
Thank you for your 5-star rating. We’re pleased to know that our advice and service met your expectations.
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JO
Joao- Oliveira
Feefo Verified
1 year ago
What Joao- Oliveira said about Debt Free Advice:
This is the second time I'm trying to solve my problem, this time I hope I
This is the second time I'm trying to solve my problem, this time I hope I can.
Customer Care Team
Debt Free Advice
1 year ago
Thank you for sharing your feedback and for giving us another opportunity to address your concerns. We’re sorry to hear that you haven’t felt fully supported so far. Please be assured we’re committed to resolving your issue as quickly as possible.
If you’d like to discuss your situation further or if there’s anything specific, we can help with right now, please contact our Customer Care Team on 0800 808 5700, available 8am to 8pm, 7 days a week. We appreciate your patience and look forward to resolving this for you as soon as possible.
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Trusted Customer
Feefo Verified
1 year ago
My debt not been solved
Customer Care Team
Debt Free Advice
1 year ago
Thank you for taking the time to share your feedback. We’re genuinely sorry to hear that your experience did not meet your expectations. Your comments are very important to us, and we would like to understand more about what happened so we can work towards a resolution.
Please feel free to get in touch with us on 0800 808 5700, available 8am to 8pm, 7 days a week at your convenience. We’re here to listen and assist you in any way we can.
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PS
P sangsai
Feefo Verified
Ig11 7jr
1 year ago
What P sangsai said about Debt Free Advice:
professional,kind and friendly
Debt advice with financial
Tax
Customer Care Team
Debt Free Advice
1 year ago
Thank you for your review! It's great to hear we were able to meet your expectations
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Trusted Customer
Feefo Verified
1 year ago
The lady advisor doesn’t have any experience
The service on the reception desk they was lovely and very helpful and it kind But when I was with advisor,feel she don’t know anything and she doesn't help me in anyway.
Customer Care Team
Debt Free Advice
1 year ago
Hello,
Thank you for leaving your review. We’re sorry to hear about your experience and would like the chance to talk with you further to resolve this.
Our team is available every day from 8am to 8pm on 0800 808 5700, and we’d be glad to help in any way we can.
Thank you for taking the time to leave your review. We’re sorry to hear that you had a frustrating experience.
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LU
Lucia
Feefo Verified
Hammersmith
1 year ago
What Lucia said about Debt Free Advice:
Helpful
Really helpful and informative
Emily was nice
Customer Care Team
Debt Free Advice
1 year ago
It’s always wonderful to hear that someone felt heard and helped. Thank you for taking the time to share your experience - we’re here anytime you need us.
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LE
Lemna
Feefo Verified
London
1 year ago
What Lemna said about Debt Free Advice:
Have another reason looking forward to tomorrow
They way they speak to you on the phone, it put you at ease. You don't feel like a looser. Even by visiting foodbank, sometimes even to buy bread, my budget doesn't allow it. Face to face...
Read more
The Customer Care Team
Debt Free Advice
1 year ago
Thank you so much for your kind words, Lemna. We really appreciate you taking the time to share your experience with us - and we agree, Clive is truly a gem to have on our team! We count ourselves lucky for clients like you.
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Trusted Customer
Feefo Verified
1 year ago
Glowing
Benefit advice
The Customer Care Team
Debt Free Advice
1 year ago
Thank you so much for your positive 5 Star rating for your recent visit to Debt Free Advice Barking & Dagenham
In the UK, 8.5 million people are in need of debt advice, with a further 10.6 million at risk of needing debt advice. Join the 250,000 people who have already benefited from free debt advice from dedicated staff across our partnership of FCA regulated charities. DFA is a free advice service led by Toynbee Hall, a registered charity [211850] and a company limited by guarantee [20080].
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
In the UK, 8.5 million people are in need of debt advice, with a further 10.6 million at risk of needing debt advice. Join the 250,000 people who have already benefited from free debt advice from dedicated staff across our partnership of FCA regulated charities. DFA is a free advice service led by Toynbee Hall, a registered charity [211850] and a company limited by guarantee [20080].