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Tomato Travel Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

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Ferida Demirovic

Feefo Verified

Brisbane, Australia

6 years ago

What Ferida Demirovic said about Tomato Travel:

Great value for money. Excellent communication Timely response to all our inquirers

Amy Robinson

Tomato Travel

6 years ago

Thank you Ferida for your comments. The Tomato Travel team are happy you had an excellent experience before, during and after your trip. We hope someday we can serve you again and provide you opportunities to explore Japan or other countries!

Product reviews

Date of purchase: 05/13/2019

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Trusted Customer

Feefo Verified

6 years ago

Nothing was too much trouble.

Amy Robinson

Tomato Travel

6 years ago

Thank you for your feedback! We really appreciate all of our customers feedback and comments. We will use these to improve, change and make new products in the future. We are glad that you had an awesome time in Japan and we look forward to helping you plan your next trip to Japan or other countries in Asia in the future!

Product reviews

Date of purchase: 06/15/2019

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Shane Baylis, Debbie Bates

Feefo Verified

Mackay

6 years ago

What Shane Baylis, Debbie Bates said about Tomato Travel:

Excellent travel agent.

Really good service, easy booking, answered questions promptly.

Amy Robinson

Tomato Travel

6 years ago

Thank you for your comments! We really appreciate all of our customers feedback and comments. We are glad you had a wonderful time with us and we hope to someday plan your next trip to Japan.

Product reviews

Date of purchase: 06/15/2019

0

Trusted Customer

Feefo Verified

6 years ago

We have great time in Japan, everything said in itinerary was exactly followed. We learned a lot about Japan, met lovely people. We are planning to come back and to explore more particularly Tokyo...

Amy Robinson

Tomato Travel

6 years ago

Thank you Marinko for your lovely comments and feedback! We are glad you had a wonderful time in Japan and we hope someday we can help you plan your next trip!

Product reviews

Date of purchase: 05/13/2019

0

Trusted Customer

Feefo Verified

6 years ago

Very responsive to any queries raised pre-tour.

Amy Robinson

Tomato Travel

6 years ago

Thank you for your feedback and comments. We really appreciate your feedback and comments. We will use these to improve, change and produce new products in the future. We are glad you had a wonderful time in Japan and Hong Kong. We hope someday we can help you plan your next trip to Japan or other countries in Asia.

Product reviews

Date of purchase: 05/10/2019

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Trusted Customer

Feefo Verified

7 years ago

Choose alternative Tour operators

Our tour guide has very poor English skills and often appears to be disorganised and poorly prepared. Some accommodation was substandard.

Amy Robinson

Tomato Travel

7 years ago

Thank you for your feedback. We are sorry for the inconveniences you may have had on this tour. We will use your feedback and comments about your tour guide and make necessary changes for future tours.

Trusted Customer

7 years ago

This is the worst tour guide we have ever experienced. She is a good person but has no idea on how to be a tour guide. Do you have any quality control with regards to the selection of tour guides? My wife and I are very disappointed with this tour and are feeling as if we have been "ripped off ".

Date of purchase: 05/10/2019

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Bradley Moore

Feefo Verified

7 years ago

What Bradley Moore said about Tomato Travel:

Great trip & value for money.

Product reviews

Date of purchase: 05/10/2019

0

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Paul Rowland Moncrieff-Hill, Lynette Joyce Moncrieff-Hill

Feefo Verified

7 years ago

What Paul Rowland Moncrieff-Hill, Lynette Joyce Moncrieff-Hill said about Tomato Travel:

Well organised tour taking in some interesting sites with exceptional guide

Well organised tour with ability to listen to and handle clients concerns. ie changing Qantas flights to earlier time to make connection at Sydney.

Amy Robinson

Tomato Travel

7 years ago

Thank you for your feedback and comments. We really appreciate all of our customers feedback and comments. We will use these to improve, change and develop products in the future. We are glad you had a wonderful time in Japan and we hope someday we can help you plan your next trip to Japan or Asia. Thank you, from the Tomato Travel Team.

Product reviews

Date of purchase: 04/08/2019

0

Trusted Customer

Feefo Verified

7 years ago

Arrangements were easy and efficient. Tour guide Ari was excellent. She was extremely helpful and considerate. She had excellent knowledge of Japan, it’s culture and history and conveyed this to us...

Tomato Travel Reviews

Discover Japan Fly Qantas 2019More reviews of this product (81)View product websiteExcellent value for money Knowledgeable, informative and helpful tour guide Right choice of places to visit

Discover Japan With Hiroshima Fly Qantas 2019More reviews of this product (1)View product websiteThe tour was fantastic. A little disappointed with the food and entertainment on the Qantas flight.

Japan Golden Route with HiroshimaMore reviews of this product (2)View product websiteReally good guides, spoke very good English and understood western culture. Tour was extremely well organized, with lots of cultural and informative information about japans history. Accommodation...Read more

Discover Japan Fly Qantas 2019More reviews of this product (81)View product websiteBeautiful temples, mountains, cities, people, food, public transport, well planned and orginized

Japan Golden Route With Hiroshima Tour With Hong Kong Stopover 2019More reviews of this product (1)View product websiteComfortable hotels and a very good itinerary covering a lot of major tourist attractions.

Discover Japan Fly Qantas 2019More reviews of this product (81)View product websiteVisited interesting towns and sights. Exceptional young guide with very capable bus driver. Timing spot on.

Discover Japan Fly Qantas 2019More reviews of this product (81)View product websiteExcellent short tour. Experienced cherry blossoms in all locations. The timing and pace were excellent. We will return to Japan.

Best Of Japan By RailMore reviews of this product (1)View product websiteUnbelievable! Very well thought out, and the accommodation had easy access to everything. Prices good too.

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